Logistics Operations Manager

Google•New Albany, OH

2h•$136,000 - $196,000

About The Position

As a Program Manager at Google, you will lead complex, multidisciplinary projects from start to finish, coordinating stakeholders on requirements, schedules, risks, progress, and deadlines across cross-functional teams. In this role, you will lead the optimization of Google logistics processes using industry standards and best practices. You will recommend process improvements, manage change, standardize user documentation, develop action-oriented processes, and work with partner teams. You will lead Americas server operations logistics initiatives lasting from three months to two years, create Business Requirements Documents, work with key stakeholders, drive innovation, assess operational impacts, and prepare presentations and documents for leadership. The role is part of Google's Technical Infrastructure team, which builds and maintains data centers and Google platforms and keeps its networks running.

Requirements

Bachelor's degree or equivalent practical experience.
7 years of experience analyzing data and generating business insights.
7 years of experience developing operational process solutions and working with cross-functional teams to drive changes.
7 years of experience in a customer- or client-facing role supporting logistics operations.

Nice To Haves

Certified Lean Six Sigma Green Belt or Black Belt, or PMP certification, with demonstrated success in business process re-engineering, quality management frameworks, or capacity modeling.
Experience in Trust and Safety, content moderation, risk management, or high-volume customer support operations.
Strong experience in data analytics, capacity modeling, and using data to solve operational challenges.
Deep expertise in capacity planning, OpEx budget management, and vendor contract performance governance.
Excellent problem-solving and critical-thinking skills, with attention to detail in a changing environment.
Strong executive presence, excellent written and verbal communication skills, and a proven ability to influence cross-functional leadership, including Legal, Engineering, and Product.

Responsibilities

Manage daily logistics operations, material flow, and third-party logistics warehouse vendors, including budgets, invoices, and capital improvements.
Monitor service-level agreements, key performance indicators, and vendor scorecards to ensure business continuity and build business cases for process and logistics improvements.
Design and execute forward and reverse logistics strategies aligned with long-term business goals.
Drive technology-based automation, reduce mean time to repair, optimize capacity, and remove obstacles in material flow to lower operational costs.
Partner with internal Google teams, carriers, and external vendors to align priorities, reduce delivery cycle times, and scale operations efficiently.
Recommend process improvements, manage change, standardize user documentation, and create processes that drive action.
Lead Americas server operations logistics projects, create Business Requirements Documents, assess operational impacts, and prepare leadership presentations and documents.