Manager, Operations CPD

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Manager, Operations CPD is responsible for the operational, financial, quality, and personnel performance of sterile processing operations across assigned departments or locations. The role leads supervisors and operational teams and ensures effective workforce management, resource allocation, regulatory compliance, and delivery of safe, high-quality, efficient reprocessing services aligned with organizational and patient care objectives. This position does not require patient care.

Requirements

High school diploma or equivalent required.
Certification as a Certified Registered Central Service Technician (CRCST) through HSPA or as a Certified Sterile Processing and Distribution Technician (C.S.P.D.T.) through the Certification Board for Sterile Processing and Distribution, Inc. required.
Three to five years of central processing sterilization experience required.
Complete knowledge of clinical operations, hospital mission and goals, and human resources policies and procedures.
Advanced oral and written communication skills.
Excellent organizational skills, including the ability to multitask, delegate appropriately, and meet deadlines.
Strong interpersonal skills and ability to direct and develop employees through coaching, training-needs identification, progressively challenging assignments, and career development planning.
Ability to analyze and solve problems systematically, logically, and in a timely manner.
Ability to adapt to changes in daily routine.
Experience working with Microsoft Office applications and instrument tracking systems, and ability to learn additional software as required.
Ability to work within applicable legal, regulatory, accreditation, and ethical practice standards; follow safe practices and policies; complete required training; and report potential non-compliance.

Nice To Haves

Bachelor's degree in a related field.
Certified Instrument Specialist (CIS) certification through HSPA.
Certified Endoscope Reprocessor (CER) certification through HSPA.
Three to five years of supervisory experience.

Responsibilities

Manage daily sterile processing operations to ensure safe, efficient, and compliant reprocessing activities.
Manage and develop staff through performance management, coaching, training, and employee engagement activities.
Oversee staffing, scheduling, workflow coordination, and resource allocation to support operational and customer service needs.
Ensure compliance with applicable regulatory, accreditation, infection prevention, safety, and departmental standards.
Monitor departmental quality, productivity, and service metrics, and implement corrective actions as needed.
Oversee instrumentation, inventory, and supply operations to ensure operational readiness and resource availability.
Collaborate with perioperative services, procedural areas, supply chain, and other stakeholders to support procedural readiness and service delivery.
Investigate and resolve operational, quality, customer service, and personnel issues.
Participate in departmental budgeting, resource planning, and process improvement initiatives.