Manager, Operations CPD

Mass General Brigham•Boston, MA

2d•$86,611 - $126,027•Onsite

About The Position

Responsible for the overall operational, financial, quality, and personnel performance of sterile processing operations across assigned departments or locations. Leads supervisors and operational teams, ensuring effective workforce management, resource allocation, regulatory compliance, and the delivery of safe, high-quality, and efficient reprocessing services aligned with organizational and patient care objectives. This onsite position is based at Massachusetts Eye and Ear Infirmary, 243–245 Charles Street, and is scheduled for 40 hours per week on an evening shift from 3:00 p.m. to 11:30 p.m. The position does not require patient care.

Requirements

High school diploma or equivalent required.
Bachelor's degree in a related field preferred; experience cannot be substituted for a degree.
CRCST certification from HSPA or C.S.P.D.T. certification from the Certification Board for Sterile Processing and Distribution, Inc. required.
Three to five years of central processing sterilization experience required.
Complete knowledge of clinical operations, hospital mission and goals, and human resources policies and procedures.
Advanced oral and written communication skills.
Excellent organizational skills, including the ability to multitask, delegate appropriately, and meet deadlines.
Strong interpersonal skills, including the ability to coach and develop employees, identify training needs, assign progressively challenging projects, and assist with career development planning.
Ability to analyze and solve problems systematically, logically, and promptly.
Ability to adapt to changes in daily routine.
Experience with Microsoft Office applications and instrument tracking systems, and ability to learn additional software as required.
Ability to work within applicable legal, regulatory, accreditation, and ethical standards; follow safe practices and policies and procedures; complete required training; and bring potential non-compliance matters to appropriate staff.

Nice To Haves

Certified Instrument Specialist (CIS) certification from HSPA preferred.
Certified Endoscope Reprocessor (CER) certification from HSPA preferred.
Three to five years of supervisory experience preferred.

Responsibilities

Manage daily sterile processing operations, ensuring safe, efficient, and compliant reprocessing activities.
Manage and develop staff through performance management, coaching, training, and employee engagement activities.
Oversee staffing, scheduling, workflow coordination, and resource allocation to support operational and customer service needs.
Ensure compliance with applicable regulatory, accreditation, infection prevention, safety, and departmental standards.
Monitor departmental quality, productivity, and service metrics and implement corrective actions as needed.
Oversee instrumentation, inventory, and supply operations to ensure operational readiness and availability of resources.
Collaborate with perioperative services, procedural areas, supply chain, and other stakeholders to support procedural readiness and service delivery.
Investigate and resolve operational, quality, customer service, and personnel issues.
Participate in departmental budgeting, resource planning, and process improvement initiatives.