Manager, Operational Staffing

NBCUniversal•Universal City, CA

5h•$100,000 - $125,000•Hybrid

About The Position

NBCUniversal is seeking an innovative, experienced, and results-driven Manager to develop, execute, and implement recruitment strategies in support of Universal Studios Hollywood. The role leads a team of Recruiters to ensure an effective and timely recruitment process for variable labor positions, including high-volume hiring across the park and CityWalk. The Manager partners with business leaders and Workforce Planning to align recruitment strategies with operational workforce needs, uses recruiting data and metrics to evaluate effectiveness and improve processes, and advises hiring managers and stakeholders on talent acquisition and workforce planning. The role also oversees hiring events, community outreach, employer branding, and compliance with recruitment policies and employment practices. Full-cycle recruitment and recruiting for key or critical positions may be required as business needs demand. The position currently follows a hybrid schedule, requiring work from the office at least four days per week. The company reserves the right to change in-office requirements. The role is eligible for company-sponsored benefits and a salary of $100,000–$125,000 per year, with bonus eligibility.

Requirements

At least 7 years of recruitment experience, in-house or agency.
At least 4 years of people management experience.
Knowledge of high-volume recruiting processes.
Proven experience managing a high-performing team that meets recruitment targets.
Exceptional problem-solving skills, including identifying operational challenges, evaluating root causes, and recommending practical solutions to improve efficiency and business outcomes.
Demonstrated success building and maintaining a team culture grounded in professionalism, respect, accountability, and exceptional customer service.

Nice To Haves

Experience in an organization with a field population, such as a theme park, hospitality, or retail organization, is highly preferred.
Excellent leadership and interpersonal skills to establish and maintain effective relationships at all organizational levels.
Advanced expertise in Applicant Tracking Systems, Indeed, and other recruitment technologies.
Experience building consensus and integrating processes and procedures across multiple decision-makers in a hybrid corporate structure.
Ability to handle immediate priorities while anticipating and planning for future needs.
Proven experience using recruiting metrics and workforce data to drive decision-making and hiring outcomes.
A change agent who embraces innovation and seeks opportunities to improve processes, technology utilization, and team effectiveness.

Responsibilities

Lead, develop, and manage recruiters and coordinators responsible for high-volume hiring across Universal Studios Hollywood park and CityWalk.
Set performance expectations, monitor recruiting outcomes, and provide coaching, development, and guidance.
Partner with business leaders and Workforce Planning to develop and execute recruiting strategies aligned with operational workforce needs.
Analyze recruiting performance, workload distribution, and staffing trends to optimize resources and achieve hiring goals.
Identify operational challenges and risks, and implement solutions supporting short- and long-term business objectives.
Oversee hiring events, community outreach initiatives, and employer branding efforts to attract diverse talent pipelines.
Ensure compliance with recruitment policies, processes, and employment practices while maintaining a high-quality candidate experience.
Lead and support organizational and operational change initiatives, encouraging adoption of new processes, tools, and ways of working.
Use recruiting data and operational metrics to evaluate effectiveness, improve processes, and support business decisions.
Advise hiring managers and stakeholders on talent acquisition strategies and workforce planning.
Potentially manage full-cycle recruitment and recruit for key positions and critical hiring needs as business demands require.
Perform other duties as assigned.