Operational Manager

Dungarvin•Oklahoma City, OK

About The Position

The Operational Manager coordinates and manages the overall program, including supervising site supervisors, overseeing placements of adults and children in out-of-home care, and giving final approval for home studies. The role prioritizes hiring, orientation, and ongoing training for staff, supervisors, and independent contractors, and ensures program components are developed, implemented, coordinated, and monitored. The Operational Manager has direct communication and access to the Senior Director and all organizational supervisors. The position oversees contracted-provider compliance and training, referral management, admissions, case management, and coordination of services with individuals, families, and the Department of Human Services. It also supports site supervisors and program quality, ensures organizational policies and contractual requirements are followed, and helps develop and implement protective intervention plans.

Requirements

Bachelor’s degree with nine college credit hours in family focus, individual function and interactions, child development, sociology, social work, or a closely related subject, and four years of children’s services experience; OR a master’s degree in social work and one year of children’s services experience; OR a master’s degree in behavioral or social science or a related field and two years of children’s services experience; OR a doctorate in behavioral or social science or a related field and one year of children’s services experience.
One to three years of supervisory experience in front-line management.
Good decision-making, time-management, and communication skills.
Responsible, mature, and flexible approach.
Person-centered, patient, and kind demeanor.
Dependable, adaptable, and flexible.
Observant and detail-oriented.
Able to serve as a positive role model and work on a team.
Committed to creating a respectful and collaborative environment.
Successful clearance of a criminal background check for licensing requirements.
Reading, writing, and communication skills sufficient to document care, follow support plans, and collaborate with internal and external team members.

Nice To Haves

Prior experience developing and implementing individual programs and implementing budgets.

Responsibilities

Monitor compliance with all conditions of contract for contracted providers.
Provide thorough, complete, and timely orientation and training to new and current contracted providers.
Ensure admit, discharge, and change forms are completed and submitted on time.
Review and communicate contractual obligations to contracted providers.
Ensure units are requested and obtained before services are provided to contracted-provider service recipients.
Ensure new potential contracted providers are developed and meet compliance requirements.
Complete initial home studies and home inspections.
Manage incoming referrals and service questions from outside sources for all services.
Enroll new admissions.
Provide case management for adults and children, including attending individual plan meetings as needed, communicating with team members, and ensuring Individual Plan outcomes are implemented and documented.
Coordinate services for individuals and their families with the Department of Human Services.
Monitor and support site supervisors and their program sites, and monitor program quality.
Ensure organizational policies, procedures, and contracts are implemented.
Provide leadership to site supervisors, staff, and contractors on implementing program areas.
Assist with developing Protective Intervention Plans and Psychotropic Medication Protective Intervention Plans, ensure input from involved parties, and ensure staff and contractors are trained in proper implementation.
Coordinate and manage the overall program, including supervision of site supervisors and placement of adults and children in out-of-home care.
Provide final approval of home studies.
Support hiring, orientation, and ongoing training of staff, supervisors, and independent contractors.