Manager on Duty - Pirates Voyage

Pirates Voyage Pigeon Forge•Pigeon Forge, TN

5d•Onsite

About The Position

Pirates Voyage in Pigeon Forge, Tennessee, is seeking an experienced, driven, and people-focused Manager on Duty to provide leadership and direction across the attraction’s operational areas, including Food & Beverage, Retail, Maintenance, Guest Services, Safety, and overall daily operations. This hands-on role serves as Manager on Duty for a high-volume, fast-paced themed dinner attraction and offers broad exposure to operational and business functions, with opportunities to develop toward future senior leadership and General Manager roles. The position works closely with senior leadership and may lead the operation in the absence of the General Manager, Assistant General Manager, or Director of Operations.

Requirements

3–5+ years of progressive management and leadership experience.
Previous experience leading multiple departments or teams.
Strong communication, organizational, decision-making, and problem-solving skills.
Ability to lead, coach, and hold other leaders accountable.
Experience working in a high-volume, fast-paced operation.
Strong understanding of guest service and the overall guest experience.
Ability to balance people, operations, safety, and financial performance.
Willingness to be hands-on and actively engaged with the operation.

Nice To Haves

Management and leadership experience in hospitality, entertainment, attractions, food and beverage, or a related industry.
Demonstrated desire for continued professional growth and advancement.

Responsibilities

Serve as Manager on Duty for a high-volume, fast-paced themed dinner attraction.
Provide leadership and operational oversight across Food & Beverage, Retail, Maintenance, Guest Services, and other operational areas.
Mentor, coach, and direct Department Managers and other leaders.
Serve as the attraction’s Safety and Loss Control Coordinator and promote a strong safety culture for employees and guests.
Maintain a safe, clean, professional, and aesthetically pleasing environment in employee and guest areas.
Partner with contractors and internal Maintenance teams on facility maintenance, repairs, upgrades, and improvement projects.
Monitor daily operations and identify opportunities to improve efficiency, service, profitability, and the guest experience.
Assist with staffing, scheduling, employee development, performance management, and accountability across operational departments.
Help ensure company policies, procedures, safety standards, and operational expectations are consistently followed.
Step into leadership responsibilities as needed, including effectively leading the operation in the absence of the General Manager, Assistant General Manager, or Director of Operations.