Manager on Duty - Pirates Voyage

Pirates Voyage Pigeon Forge•Pigeon Forge, TN

6d•Onsite

About The Position

Pirates Voyage is seeking an experienced, driven, people-focused Operations Manager to join its leadership team. This is a growth opportunity for a leader interested in developing toward a higher operational-level role within the organization. The Operations Manager contributes to the attraction’s overall success by providing leadership and direction across Food & Beverage, Retail, Maintenance, Guest Services, Safety, and daily operations. The role is for a hands-on hospitality leader who can lead through other managers, make decisions in a fast-paced environment, and wants to grow professionally within a dynamic entertainment organization. The position serves as Manager on Duty for a high-volume themed dinner attraction and provides operational oversight across multiple departments. The Operations Manager also serves as the attraction’s Safety and Loss Control Coordinator, works with contractors and internal Maintenance teams on facility projects, and supports staffing, scheduling, employee development, performance management, and accountability. As needed, the role assumes leadership responsibilities in the absence of the General Manager, Assistant General Manager, or Director of Operations. This position offers close collaboration with senior leadership and broad exposure to the operational and business functions of an entertainment attraction. It may provide a developmental path toward future senior leadership and General Manager opportunities.

Requirements

3–5+ years of progressive management and leadership experience, preferably in hospitality, entertainment, attractions, food and beverage, or a related industry.
Previous experience leading multiple departments or teams.
Strong communication, organizational, decision-making, and problem-solving skills.
Ability to lead, coach, and hold other leaders accountable.
Experience working in a high-volume, fast-paced operation.
Strong understanding of guest service and the overall guest experience.
Ability to balance people, operations, safety, and financial performance.
Willingness to be hands-on and actively engaged in operations.
Demonstrated desire for continued professional growth and advancement.
Hands-on experience with facility maintenance, repairs, upgrades, or improvement projects.

Responsibilities

Serve as Manager on Duty for a high-volume, fast-paced themed dinner attraction.
Provide leadership and operational oversight across Food & Beverage, Retail, Maintenance, Guest Services, and other operational areas.
Mentor, coach, and provide direction to Department Managers and other leaders.
Serve as the attraction’s Safety and Loss Control Coordinator and promote a strong safety culture for employees and guests.
Maintain a safe, clean, professional, and aesthetically pleasing environment in employee and guest areas.
Partner with contractors and internal Maintenance teams on facility maintenance, repairs, upgrades, and improvement projects.
Monitor daily operations and identify opportunities to improve efficiency, service, profitability, and the guest experience.
Assist with staffing, scheduling, employee development, performance management, and accountability across operational departments.
Help ensure company policies, procedures, safety standards, and operational expectations are consistently followed.
Assume leadership responsibilities as needed and lead the operation in the absence of the General Manager, Assistant General Manager, or Director of Operations.