Full Time Evening Manager On Duty

Jerry's Enterprises•Alexandria, MN

6d•Onsite

About The Position

The primary objective of the Manager on Duty is to assist the Store Director and Assistant Store Director in maintaining a positive work environment for associates and a positive shopping experience for the customer. This role also assists store leadership with planning, coordinating, and managing the store's daily production and operational functions. The emphasis is on providing store supervision, associate assistance and guidance, and planning and execution of daily operations. This position assumes responsibility for entire store operations and related decisions in the absence of the Store Director and Assistant Store Director. Strong supervisory, administrative, and associate relations skills are essential. This position requires ongoing social skills/verbal interaction, judgment/decision making, reading, writing, math, and moderate to heavy lifting. Position functions and work hours may vary according to business needs. Assignments and work direction are provided by the Store Director or Assistant Store Director.

Requirements

Strong supervisory skills
Strong administrative skills
Strong associate relations skills
Ongoing social skills/verbal interaction
Judgement/decision making
Reading
Writing
Math
Moderate to heavy lifting

Responsibilities

Assist customers and ensure proper service levels and courtesy from all associates.
Greet, offer assistance, and thank customers.
Answer or refer questions, and respond to customer requests as needed.
Bring customers to the location of item.
Answer store management telephone calls promptly.
Perform price checks.
Respond to customer assistance needs/calls promptly.
Monitor and ensure prompt, courteous, and accurate customer relations.
Monitor store conditions in the absence of the Store Director or Assistant Store Director.
Ensure proper customer relations, service levels, store presentation, and store security.
Provide employee supervision and work direction as appropriate.
Assist front end and departments with conflict resolution.
Direct and assist the daily work of all departments.
Collaborate on store priorities and objectives with Store Director and Assistant Store Director and communicate to department associates.
Ensure all department conditions (shelves, floors, back rooms, prep areas, associate appearance) are maintained properly.
Direct and assist associates to ensure completion of tasks and efficient labor use.
Ensure readiness of each department for daily sales.
Monitor the hour-to-hour store appearance and conditions to ensure high standards of cleanliness, presentation, and service.
Check the conditions of the parking lot and store grounds.
Check that store security conditions are maintained.
Assess store conditions (cleanliness) in each department no less than once per hour.
Monitor associate attention to department conditions.
Evaluate store merchandising/shelf conditions.
Check for out-of-stock situations in aisle stocking and displays.
Check for product availability, proper rotation, quality and freshness of perishables, and correct pricing including signage.
Check stock conditions of high demand and profit items.
Monitors associate effectiveness and productivity to ensure effective labor utilization.
Ensure store policies and procedures are enforced.
Check scheduling in relationship to store conditions/situation and make appropriate adjustments if necessary.
Check that safety procedures are followed and working conditions are safe.
Monitor customer relations and service levels to ensure a positive shopping environment.
Monitor and supervise maintenance team to ensure store conditions are properly maintained.
Demonstrates understanding of store priorities and can anticipate changes.
Shows initiative in problem solving.
Readily adjusts to changing conditions.
Keeps Store Director and/or Assistant Store Director informed of store conditions and decisions made.