Manager On Duty

Goldfish Swim School - Gilbride Management Group (GMG)•Village of Colonie, NY

6d•$19 - $23

About The Position

The Manager on Duty (MOD) is the on-site leader responsible for overseeing daily operations on both the pool deck and the front desk during assigned shifts. The role ensures Goldfish Swim School standards are consistently upheld in safety, customer experience, staffing, sales, and curriculum delivery. The MOD serves as the primary decision-maker and escalation point during their shift.

Requirements

High school diploma or GED required.
Strong leadership, communication, and organizational skills required.
Willingness to obtain and maintain current Lifeguard, CPR/AED, and First Aid certifications within 90 days of hire; certification classes are provided at the facility.

Nice To Haves

Prior experience as a swim instructor, deck supervisor, or front desk leader.

Responsibilities

Act as the leader on duty during assigned shifts and oversee pool and front desk operations.
Ensure compliance with all Goldfish Swim School safety, operational, and customer service standards.
Support and coach swim instructors, deck supervisors, and front desk staff.
Ensure proper staffing, rotations, and lesson flow on the pool deck.
Maintain working knowledge of pool chemistry, pump room operations, and emergency procedures.
Handle parent and guardian questions, concerns, and escalations.
Oversee front desk operations, including scheduling, billing questions, and customer interactions.
Reinforce sales and service expectations and support enrollment efforts.
Complete shift reports and communicate operational updates to management.
Perform other duties as assigned.