Manager on Duty - Evenings & Weekends
Little Rock Athletic Centers LLC•Little Rock, AR
About The Position
The Manager on Duty supervises the club facility and staff during the assigned shift, provides excellent customer service to members and guests, and helps ensure member needs are met. The role responds to member concerns and medical situations, maintains familiarity with club programs, rules, procedures, and operating systems, and reports necessary repairs. The position upholds the club’s principle to “improve the day.” The posting describes the role as hourly and reports to the Club Manager.
Requirements
- Passion for leading a successful team.
- Current CPR/AED certification.
- Patience, tact, and good communication skills.
- Knowledge of customer service principles and processes.
- Solid work ethic.
- Commitment to the club’s values: family, fun, hospitality, integrity, and care.
Responsibilities
- Give excellent customer service to all members and guests.
- Supervise the facility and staff during the appointed shift.
- Facilitate and communicate member issues.
- Serve as an emergency and medical first responder.
- Proactively meet members’ needs and ensure all amenities are full.
- Be familiar with programming, house rules, and procedures.
- Be familiar with all club operating systems.
- Respond to medical situations or member issues.
- Report necessary club repairs.
- Display knowledge of club processes and programs.
- Uphold the club’s principle to “improve the day.”
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
