Manager on Duty (MOD)

CLUB4 FITNESS•McKinney, TX

7d•$14 - $0•Onsite

About The Position

The Manager on Duty assists with oversight of gym operations to help ensure the club is successful. This closer position works weekdays and weekends, rotating weekends with the club’s Assistant General Managers. It provides operational and staffing support to the General Manager and Assistant General Managers, including front-desk coverage, member service, sales, facility upkeep, and administrative tasks.

Requirements

Superior customer-service skills, preferably in the fitness industry.
Solid supervisory, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Strong problem-resolution skills.
High school diploma or GED equivalent.
Must be at least 18 years old.

Nice To Haves

Strong sales background.
Current CPR certification.

Responsibilities

Assist the General Manager and Assistant General Managers with training and developing front-desk staff and trainers.
Make sales calls to prospective members who have visited the club or expressed interest online.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer-service guidelines.
Provide backup support to club management when no Assistant General Manager or General Manager is on site.
Assist with scheduling and supervising staff.
Help resolve or escalate employee issues and concerns.
Perform front-desk duties, including answering phones, checking members into the system, signing up new members, touring prospective members, and handling member requests, issues, and questions.
Help oversee facility cleanliness and maintenance.
Assist with ordering supplies within the club’s budget.
Assist with tracking weekly, monthly, and annual statistics and reports.
Provide backup coverage for absent staff members.