Manager on Duty (MOD)

BATON ROUGE FLORIDA BLVD CLUB 24 LLC•Baton Rouge, LA

4d•$13 - $0•Onsite

About The Position

The Manager on Duty assists with oversight of gym operations to help ensure the club’s success. This closer role supports the General Manager and Assistant General Managers in staff training and development, customer service, sales, scheduling, supervision, and day-to-day facility operations. The role provides management backup when the General Manager and Assistant General Managers are not on site. Hours include weekdays and weekends, with weekends rotated with Club Assistant General Managers.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years old.
Superior customer service skills, preferably in the fitness industry.
Solid supervisory, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Strong problem-resolution skills.
Hard-working, enthusiastic, and energetic.

Nice To Haves

Strong sales background.
Current CPR certification.

Responsibilities

Assist the General Manager and Assistant General Managers in training and developing front desk staff and trainers.
Make sales calls to prospective members who have visited the club or expressed interest online.
Help maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Provide backup support to Club management when no Assistant General Manager or General Manager is on site.
Assist with scheduling and supervising staff.
Help resolve or escalate employee issues and concerns.
Answer phones, check members into the system, sign up new members, give tours to prospective members, and handle member requests, issues, and questions.
Assist with overseeing facility cleanliness and maintenance.
Assist with ordering supplies within the budget specified for club requirements.
Assist with tracking statistics and preparing weekly, monthly, and annual reports.
Provide backup support for absent staff members.