Manager On Duty (M.O.D.)/Front Desk Associate

The Arena Club•Bel Air, MD

20h

About The Position

The Manager on Duty (M.O.D.)/Front Desk Associate is responsible for the safe and efficient operation of the club during assigned shift hours. The role supports and enforces club policies and quality control, maintains a visible presence, and ensures a high level of hospitality service for members and guests. The M.O.D. provides leadership, direction, and support to all club departments and regularly communicates with the M.O.D. Manager about maintenance, operational, and club activities. The position includes front desk duties such as greeting and checking in members and guests, answering and directing phone calls, providing information about club services, and handling program registrations. The M.O.D. monitors club operations and safety, makes regular rounds, supports departments as needed, and handles emergencies, including facilitating first aid and CPR protocols when necessary. Weekend availability is required on Saturdays and Sundays from 9 a.m. to 5 p.m.

Requirements

Must be current CPR certified.
Must be available on weekends, Saturday and Sunday from 9 a.m. to 5 p.m.

Responsibilities

Greet members and guests, check in members, and answer and direct incoming phone calls.
Provide accurate information about all areas of the club.
Handle program registrations and provide program information.
Monitor club policies and procedures.
Deliver exceptional customer service.
Assist any club department when needed.
Respond to member questions using knowledge of products, services, policies, and procedures.
Oversee the overall operation and safety of the club during the shift.
Ensure programs and services for members and guests are operating properly.
Communicate with all club departments and inform them that the M.O.D. is on duty during the shift.
Make regular rounds throughout the club during the shift.
When working an evening shift, ensure exterior doors are locked and secured at the end of the shift.
When working an evening shift, ensure the building is empty of members and communicate with the clean team that they are leaving and all doors are secured.
Handle emergency situations and facilitate proper first-aid and CPR protocols when necessary.
Oversee overall building operations.
Regularly communicate with the M.O.D. Manager about maintenance, operational, and club activities.