Front Desk Lead / Manager on Duty – ACME Athletics
About The Position
ACME Athletics is seeking a dependable, guest-focused Front Desk Lead to run the front desk and act as Manager on Duty during assigned shifts. The role serves as the first point of contact for members and guests, helps keep the facility operating smoothly from opening to closing, and supports the front desk team in providing a welcoming and organized experience. This is a full-time, hourly position scheduled for 30–40 hours per week, with opening and closing shifts based on business needs. Evening, night, weekend, and holiday availability is relevant to the schedule; weekend and holiday availability is required, and open availability is preferred. Compensation is $16 per hour, based on relevant experience. The position is at ACME Athletics, a fitness and wellness facility in Clarksville, Tennessee. The role includes greeting and checking in members and guests, answering questions, handling sales and account updates, serving as the main point of contact during assigned shifts, and completing opening and closing procedures. The Front Desk Lead also helps resolve concerns, coordinate with coaches and staff, maintain facility readiness, and train front desk team members. Physical requirements include standing and walking for extended periods, moving throughout the facility, and lifting and carrying up to 50 pounds. Essential responsibilities may be performed with or without reasonable accommodation.
Requirements
- Previous front desk, customer service, or hospitality experience.
- Warm, professional communication with members and staff.
- Confidence making decisions and handling concerns as the person in charge on shift.
- Experience with cash handling and POS or scheduling systems.
- Strong organization, attention to detail, and follow-through.
- Ability to look ahead and identify schedule or event problems early.
- Dependable attendance and availability for opening and closing shifts.
- At least 18 years old.
- Weekend and holiday availability.
- Ability to stand and walk for extended periods, move throughout the facility, and lift and carry up to 50 pounds.
- Ability to perform essential responsibilities with or without reasonable accommodation.
Nice To Haves
- Lead or supervisory experience preferred.
- Mindbody experience is a plus.
- Open availability preferred.
Responsibilities
- Greet members and guests, handle check-ins, and answer questions about memberships, classes, and services.
- Act as Manager on Duty during assigned shifts and serve as the main point of contact for staff, members, and coaches.
- Complete opening and closing procedures, including facility walkthroughs, cash handling, and securing the building.
- Process sales, payments, and account updates accurately in Mindbody and the POS.
- Answer phone calls, emails, and voicemails promptly.
- Resolve member concerns professionally and escalate issues to management when needed.
- Review the daily schedule, check prior-shift tasks, and ensure smooth shift handoffs.
- Coordinate with coaches and staff on schedule changes, events, and account updates.
- Monitor the facility and equipment and report repair and supply needs.
- Help train front desk team members and reinforce service standards.
- Keep the front desk, lobby, and common areas clean, organized, and inviting.
Benefits
- Full-time benefits package, including health, dental, vision, and PTO, based on eligibility.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
