Manager, OMS Product & Delivery
About The Position
ViaPath is seeking a Manager, Product Operations & Delivery to drive execution of the product roadmap across its enterprise Offender Management System (OMS) platform. The role is the operational backbone of the product organization, translating strategy into clear, actionable, high-quality delivery work. It leads the Product Analyst function and oversees the systems, processes, and standards that support effective backlog management, requirements quality, and cross-functional alignment. The manager partners closely with Product, UX, Engineering, QA, Implementation, and Support teams to ensure initiatives are well-defined, development-ready, and successfully delivered. This remote-based position may be located anywhere in the contiguous United States, but the employee must live near an airport to meet travel requirements and be able and willing to travel up to 10% of the time. Eligible full-time employees have access to benefits including medical, dental, and vision insurance; HSA and FSA accounts; flexible time off and company holidays; a 401(k) plan with employer matching contributions; life and disability insurance; an Employee Assistance Program; and additional well-being resources and discounted services. Benefit eligibility may depend on employee status, work location, and applicable plan documents.
Requirements
- Bachelor’s degree or equivalent experience in Business Analysis, Product Operations, Software Delivery, Information Systems, or a related field.
- At least 8 years of experience in product analysis, functional analysis, business analysis, or software delivery support within enterprise software environments.
- At least 2 years of direct experience managing analysts or leading a requirements-focused function, including coaching, performance management, and workload planning.
- Ability to translate complex business needs into structured user stories, acceptance criteria, and functional documentation suitable for software delivery.
- Strong experience managing backlogs and work tracking in Jira or similar tools, and maintaining structured documentation in Confluence or comparable platforms.
- Ability to synthesize feedback from Support, Implementation, and other customer-facing teams into actionable product work with clear recommendations.
- Excellent writing, documentation, and organizational skills, with strong attention to detail.
- Experience collaborating closely with UX, Engineering, and QA to ensure functional intent is understood, testable, and delivered as expected.
- Ability to manage multiple priorities, drive clarity across teams, maintain consistent follow-through, and operate confidently in a decision-support role for product leadership.
- Ability and willingness to travel up to 10% of the time.
- Must be located near an airport.
Nice To Haves
- Experience with corrections or justice-related software workflows.
Responsibilities
- Translate approved product roadmap initiatives into structured, trackable delivery work, including epics, features, and user stories, in Jira.
- Maintain an organized, transparent backlog aligned with roadmap themes and priorities.
- Ensure end-to-end traceability between roadmap initiatives and delivery artifacts in Jira and Confluence.
- Establish and enforce requirements standards for clarity, completeness, testability, and dependency management.
- Lead backlog refinement sessions to ensure work meets readiness criteria for development.
- Partner with UX, Engineering, and QA to clarify functional intent and resolve gaps early in the delivery lifecycle.
- Manage and mentor Product Analysts responsible for functional design, user stories, and documentation.
- Provide coaching, workload planning, and performance management to support high-quality output and team growth.
- Promote consistent documentation practices, tooling usage, and delivery standards.
- Aggregate and analyze feedback from Support, Implementation, and other customer-facing teams.
- Identify feedback trends, root causes, and opportunities, and translate insights into actionable backlog items.
- Recommend priorities, scope tradeoffs, and product improvements to product leadership based on operational data.
- Coordinate release readiness activities to ensure scope completion and stakeholder alignment.
- Support release validation and ensure delivered functionality meets defined acceptance criteria.
- Draft and publish release notes and supporting product communications.
- Develop internal enablement materials, including feature summaries and user guidance.
- Maintain organized, accessible Confluence documentation, including requirements, workflows, and decision logs.
- Track and escalate risks, gaps, and cross-team dependencies to maintain delivery momentum.
- Continuously improve backlog management, documentation, feedback intake, and release communication processes.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) with an employer-provided contribution for eligible medical plans
- Flexible Spending Accounts (FSA), including healthcare and dependent care spending accounts
- Flexible Time Off, including vacation and sick time
- Company holidays
- Traditional and Roth 401(k) options with employer matching contributions
- Company-paid basic life insurance
- Company-paid short-term disability insurance
- Additional voluntary insurance coverage
- Employee Assistance Program (EAP)
- Additional well-being resources, including access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
