Manager, OMS & Inventory Systems
About The Position
SKIMS is seeking a hands-on Manager, OMS & Inventory Systems to lead the strategy, roadmap, and execution for its Order Management System (OMS), inventory management platform (IMS), and related integrations. The role owns capabilities such as order routing, split shipments, inventory visibility, and exception handling to support seamless order orchestration and fulfillment across channels. It is accountable for inventory accuracy in OMS and IMS and for proactively reducing order cancellations caused by integration issues, while partnering across functions to deliver a strong customer experience. The manager will lead issue triage, root cause analysis, and post-mortems for critical incidents, and continuously improve system stability and performance. This high-ownership role involves hands-on work with cloud-based retail systems, integration platforms, and OMS solutions, as well as collaboration with Operations, eCommerce, Customer Experience, IT, Customer Service, external vendors, and fulfillment partners.
Requirements
- At least 5 years of experience in Order Management Systems (OMS) and Supply Chain operations in product or engineering roles.
- Hands-on experience with integration platforms such as Celigo, Boomi, MuleSoft, or similar.
- Basic SQL skills and experience with API-based architecture.
- Working knowledge of SDLC, change management, and system mapping practices.
Nice To Haves
- Familiarity with OMS platforms such as Teamwork Commerce or similar.
- Familiarity with Django-based tools.
Responsibilities
- Define and own the product roadmap for OMS, IMS, and 3PL integrations.
- Prioritize roadmap work for advanced order-routing rules, split-logic optimization, exception handling, and inventory accuracy and visibility across systems.
- Partner with Operations, eCommerce, and Customer Experience teams to ensure seamless order orchestration and fulfillment.
- Monitor and improve inventory accuracy in OMS and IMS, ensuring alignment with ERP and fulfillment nodes.
- Own integration flows across OMS, ERP, 3PL, WMS, and customer-facing platforms such as eCommerce and POS.
- Proactively reduce order cancellations caused by integration, timing, or system gaps.
- Define, monitor, and continuously improve OMS KPIs, including order cancellation percentage, exception rates, and latency.
- Own triage of OMS- and inventory-related issues and coordinate across IT, Operations, Customer Service, and external vendors.
- Lead root cause analysis and post-mortems, document issues, and drive remediation and long-term prevention.
- Manage the production support pipeline for OMS and inventory systems by triaging, prioritizing, and coordinating fixes and enhancements.
Benefits
- Up to 100% company-paid healthcare, including medical, dental, and vision coverage.
- Kind Body fertility benefits.
- 401(k) savings plan with up to 4% match.
- Unlimited PTO.
- Full access to LinkedIn Learning.
- Employee discounts.
- Free weekly catered lunch at HQ on Monday, Tuesday, Wednesday, and Thursday.
- Dog-friendly office on Thursday and Friday.
- Free swag giveaways.
- Annual holiday party.
- Annual summer party.
- Invitations to pop-ups and other company events.
- Complimentary daily office snacks and beverages.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
