Manager, OMS Product & Delivery

ViaPath Technologies • Phoenix, AZ

23h • Remote

About The Position

ViaPath is seeking a Manager, Product Operations & Delivery to drive execution of the product roadmap across its enterprise Offender Management System (OMS) platform. The role is the operational backbone of the product organization, translating strategy into clear, actionable, high-quality delivery work. It leads the Product Analyst function and oversees systems, processes, and standards for backlog management, requirements quality, and cross-functional alignment. The position partners closely with Product, UX, Engineering, QA, Implementation, and Support teams to ensure initiatives are well-defined, ready for development, and successfully delivered.

This remote-based role may be located anywhere in the contiguous United States. The employee must live near an airport to meet the travel requirement and be able and willing to travel up to 10% of the time.

The role manages and mentors Product Analysts, setting standards for requirements, documentation, and delivery practices. It coordinates release readiness and communications, synthesizes customer-facing feedback into actionable product work, maintains organized product documentation, and improves operational processes. The position requires a bachelor's degree or equivalent experience and at least eight years of relevant experience, including at least two years directly managing analysts or leading a requirements-focused function.

Requirements

• Bachelor’s degree or equivalent experience in Business Analysis, Product Operations, Software Delivery, Information Systems, or a related field.
• At least 8 years of experience in product analysis, functional analysis, business analysis, or software delivery support within enterprise software environments.
• At least 2 years of direct experience managing analysts or leading a requirements-focused function, including coaching, performance management, and workload planning.
• Ability to translate complex business needs into structured user stories, acceptance criteria, and functional documentation suitable for software delivery.
• Strong experience managing backlogs and work tracking in Jira or similar tools, and maintaining structured documentation in Confluence or comparable platforms.
• Ability to synthesize feedback from Support, Implementation, and other customer-facing teams and convert it into actionable product work with clear recommendations.
• Excellent writing, documentation, and organizational skills, with strong attention to detail.
• Experience collaborating with UX, Engineering, and QA to ensure functional intent is understood, testable, and delivered as expected.
• Ability to manage multiple priorities, drive clarity across teams, maintain consistent follow-through, and operate in a decision-support role for product leadership.
• Must be able and willing to travel up to 10% of the time.
• Must be located near an airport.

Nice To Haves

• Experience with corrections or justice-related software workflows.

Responsibilities

• Translate approved product roadmap initiatives into structured, trackable delivery work, including epics, features, and user stories in Jira.
• Maintain a transparent, organized backlog aligned with roadmap themes and priorities.
• Ensure traceability between roadmap initiatives and delivery artifacts in Jira and Confluence.
• Establish and enforce requirements quality standards for clarity, completeness, testability, and dependency management.
• Lead backlog refinement sessions to ensure work meets readiness criteria for development.
• Partner with UX, Engineering, and QA to clarify functional intent and resolve gaps early in the delivery lifecycle.
• Manage and mentor Product Analysts responsible for functional design, user stories, and documentation.
• Coach the team, plan workloads, manage performance, and support team growth.
• Promote consistency in documentation practices, tooling, and delivery standards.
• Aggregate and analyze feedback from Support, Implementation, and other customer-facing teams.
• Identify feedback trends, root causes, and opportunities, and translate insights into actionable backlog items.
• Recommend priorities, scope tradeoffs, and product improvements to product leadership based on operational data.
• Coordinate release readiness activities to confirm scope completion and stakeholder alignment.
• Support release validation and ensure delivered functionality meets defined acceptance criteria.
• Draft and publish release notes and supporting product communications.
• Develop internal enablement materials, including feature summaries and user guidance.
• Maintain organized, accessible Confluence documentation, including requirements, workflows, and decision logs.
• Track and escalate risks, gaps, and cross-team dependencies to maintain delivery momentum.
• Continuously improve backlog management, documentation, feedback intake, and release communication processes.
• Travel up to 10% of the time.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• Health Savings Account (HSA) with an employer-provided contribution for eligible medical plans.
• Healthcare and dependent care Flexible Spending Accounts (FSA).
• Flexible Time Off (FTO), including vacation and sick time.
• Company holidays.
• Traditional and Roth 401(k) options with employer matching contributions.
• Company-paid basic life insurance and short-term disability insurance; additional voluntary coverage is available.
• Employee Assistance Program (EAP) offering confidential support for personal, financial, and family matters.
• Additional well-being resources, including access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager