Manager of Technical Service, Ruminant Animal Health

Novonesis•West Allis, WI

23d•$140,000 - $190,000•Remote

About The Position

Novonesis is seeking a Manager of Technical Service to lead its North American Ruminant Technical Service team supporting dairy, beef, and forage businesses. The role leads technical specialists and subject matter experts and ensures delivery of technical expertise across probiotic, enzyme, feed additive, and silage solutions. It combines people leadership, customer engagement, and scientific expertise to shape technical strategy, develop talent, strengthen customer relationships, and support business growth and customer success. The manager partners across Commercial, Sales, Key Account Management, Marketing, Regulatory, Product Management, R&D, and Innovation. The position serves as a trusted advisor to customers, industry influencers, and internal stakeholders, translating science into measurable customer value. It supports strategic customer opportunities, product launches, technical positioning, customer education, scientific communications, technical trials, field validation, and research collaborations. The manager also monitors industry trends and represents Novonesis at conferences, customer events, and professional associations. This is a remote position. The employee must reside in one of the listed states: Arkansas, Arizona, California, Colorado, District of Columbia, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Montana, Nebraska, New Jersey, New Mexico, New York, North Dakota, Oklahoma, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Vermont, or Wisconsin. Travel is up to 50% domestically, with occasional international travel. The role collaborates with teams across North America and globally and requires flexibility to support customers and business needs across multiple time zones.

Requirements

PhD, DVM, or equivalent advanced degree in Animal Science, Dairy Science, Ruminant Nutrition, Veterinary Medicine, or a related field.
At least 8 years of relevant experience in animal nutrition, animal health, technical services, research, consulting, or related industries.
At least 5 years of direct leadership experience, including coaching and developing technical professionals.
Strong understanding of dairy and/or beef production systems.
Demonstrated success partnering with commercial organizations to deliver customer value.
Excellent communication, presentation, and stakeholder management skills.
Ability to lead through influence in a collaborative, matrixed environment.
Willingness and ability to travel up to 50% domestically, with occasional international travel.
Must reside in one of the states listed in the posting.

Nice To Haves

Experience leading geographically dispersed technical teams.
Knowledge of probiotics, enzymes, silage inoculants, feed additives, or other biological solutions.
Experience managing technical research programs and field trials.
Strong background in trial design, execution, and statistical analysis.
Established industry network among nutritionists, veterinarians, consultants, and producers.
Experience working within a global or highly matrixed organization.
Passion for advancing animal health, nutrition, and sustainability through science-based innovation.

Responsibilities

Lead, coach, and develop a team of Technical Service Specialists and subject matter experts.
Establish clear priorities, objectives, and development plans aligned with business goals.
Develop and execute the North American technical service strategy for ruminant solutions.
Partner with Sales, Key Account Managers, Marketing, Regulatory, Product Management, and Innovation teams to accelerate growth and customer success.
Provide executive-level technical support for strategic customer opportunities and complex technical challenges.
Engage directly with producers, nutritionists, veterinarians, consultants, and industry influencers across North America.
Support product launches, technical positioning, customer education, and scientific communications.
Oversee technical trials, field validation programs, and research collaborations.
Monitor industry trends, emerging technologies, and evolving customer needs.
Represent Novonesis at industry conferences, customer events, and professional associations.