Manager IV, MTA Manager of Special Events - Streets Division - San Francisco Municipal Transportation Agency (9174)

City and County of San Francisco•San Francisco, CA

19h•Onsite

About The Position

The San Francisco Municipal Transportation Agency (SFMTA) is hiring a Manager of Special Events in its Streets Division, Transportation Engineering Section. This newly established, highly visible role leads transportation-related special event strategy, policy, stakeholder management, and operational coordination. The manager oversees SFMTA staff assigned to special event permitting and transit event operations and coordinates staff and functions across transit operations, transportation engineering, parking and curb management, parking enforcement, temporary signage, emergency management, accessible services, communications, finance, and governmental affairs. Working with the Mayor’s Office and other City and regional partners, the manager resolves cross-functional issues within delegated authority and elevates decisions requiring executive action. The role also leads efficiency initiatives intended to improve customer experience and reduce costs through experimentation and innovation. The position calls for a customer-service-oriented leader who can work in a complex urban transportation environment and translate varied technical input into policy recommendations, permit conditions, and staffing assignments. The appointment is permanent exempt and full time. The position is excluded from the competitive Civil Service examination process and serves at the discretion of the Appointing Officer. The work location is One South Van Ness Avenue, 7th Floor, San Francisco, California. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some evening, weekend, and holiday work depending on the event calendar. The normal annual salary range is up to $205,972; appointments above that maximum may be considered for documented recruitment and retention issues or exceptional skills.

Requirements

Baccalaureate degree from an accredited college or university, or qualifying additional urban transportation experience substituted for education on a year-for-year basis.
Eight years of professional-level urban transportation experience in design, planning, or program management.
Three years of the required experience must include supervising staff.
Professional-level experience involving interpretation of laws and regulations and/or independent judgment in applying defined principles, practices, and regulations.
Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

Nice To Haves

Experience with special event organization, permitting, or management in a major city or complex public-sector environment.
Knowledge of urban transportation operations, temporary traffic control, transit service planning, parking and curb management, pedestrian and bicycle access, emergency access, and street closure operations.
Experience managing or coordinating multidisciplinary teams, including consultants, engineers, transit staff, permitting officials, traffic control crews, emergency services, and law enforcement.
Experience working with event sponsors, government agencies, elected officials, community organizations, and business organizations.
Experience supervising staff, managing workloads, setting expectations, reviewing work products, and supporting professional development.
Experience developing or improving policies, procedures, budgets, fee structures, program guidance, and public-facing materials.
Experience delivering projects on time and on schedule and coordinating work under tight deadlines.
Strong written and verbal communication skills, including the ability to synthesize technical information from a variety of subject matter experts.
Ability to attend field meetings and special events, including occasional evenings and weekends.
Experience working with diverse legislative, permitting, and regulatory bodies.
Experience with budget development, cost recovery fee analysis, or financial management of public programs.
Experience developing public-facing documents such as intake forms, webpages, process checklists, or performance dashboards.
Experience briefing senior executives, elected officials, boards, media, commissions, or other public decision-making bodies.
Knowledge of Incident Command System (ICS) procedures used to organize government agencies around planned and unplanned incidents and events.

Responsibilities

Develop and implement SFMTA special events strategy, annual priorities, policies, and service standards.
Advise agency executives and City partners on transportation implications of proposed events, presenting options, risks, resource needs, and recommended actions.
Oversee the special events program, including application intake, review, coordination, approval, staffing, implementation, and post-event evaluation.
Manage multidisciplinary review of event applications, site plans, transit routes, traffic control plans, temporary parking restrictions, accessibility routes, emergency access, and other operational requirements.
Serve as a primary liaison between SFMTA and partner City and regional agencies involved in special event review and operations.
Facilitate coordination meetings, event walk-throughs, internal briefings, public meetings, interdepartmental hearings, and post-event debriefs.
Review and improve special event permitting practices, fee structures, service levels, customer experience, internal workflows, and policy framework; develop recommendations to make the program more transparent, equitable, sustainable, and customer-focused.
Identify and advance legislative or regulatory changes to modernize the special events program.
Manage, supervise, train, and support staff assigned to special event permitting and transit operations functions.
Serve as the agency liaison to interdepartmental special events teams and policy-making officials; chair the Interdepartmental Staff Council on Traffic and Transportation.
Attend SFMTA Board of Directors and Board of Supervisors hearings related to special events.
Staff the City’s Emergency Operations Center and the SFMTA Department Operations Center as needed when activated for special events.
Work with SFMTA finance and operational staff to evaluate the program budget, cost recovery model, fee structure, billing practices, waivers, and resource needs.
Perform other duties as assigned.