Manager IV, MTA Manager of Special Events - Streets Division - San Francisco Municipal Transportation Agency (9174)

City and County of San Francisco•San Francisco, CA

1d•$205,972•Onsite

About The Position

The San Francisco Municipal Transportation Agency (SFMTA) is hiring a full-time Manager of Special Events in its Streets Division. The position will lead transportation-related special-event strategy, policy, stakeholder management, and operational coordination, and oversee staff assigned to special-event permitting and transit event operations. It brings together staff and functions across transit operations, transportation engineering, parking and curb management, parking enforcement, temporary signage, emergency management, accessible services, communications, finance, and governmental affairs. The Manager works with the Mayor’s Office and City and regional partners to resolve cross-functional issues within delegated authority and elevate matters requiring executive action. The role also leads efficiency initiatives intended to improve customer experience and reduce costs through experimentation and innovation. The position oversees the special-events program from application intake and review through coordination, approval, staffing, implementation, and post-event evaluation. It advises executives and City partners on transportation impacts and program needs, serves as a primary liaison with partner agencies, and facilitates coordination meetings, walk-throughs, briefings, public meetings, hearings, and debriefs. The Manager will review and modernize permitting practices, fee structures, service levels, customer experience, workflows, and policy, with recommendations to make the program more transparent, equitable, sustainable, and customer-focused. The position supervises, trains, and supports staff; serves in interdepartmental and policy-making forums; attends relevant SFMTA Board and Board of Supervisors hearings; and may staff emergency operations centers when activated for special events. It also works with finance and operations staff to evaluate budgets, cost recovery, billing, waivers, and resource needs. The position is based at One South Van Ness Avenue in San Francisco. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some evening, weekend, and holiday work depending on the event calendar. It is a permanent-exempt appointment, serving at the discretion of the Appointing Officer and excluded from the competitive Civil Service examination process. The normal annual salary range is up to $205,972; appointments above the maximum may be considered under specified recruitment and retention or exceptional-skills circumstances.

Requirements

Possession of a baccalaureate degree from an accredited college or university, or qualifying additional urban-transportation experience substituted for education on a year-for-year basis.
Eight years of professional-level urban transportation experience in design, planning, or program management. Professional-level experience includes interpreting laws and regulations and/or exercising independent judgment in applying defined principles, practices, and regulations.
Three years of the required experience must include supervising staff.
Applicants must meet minimum qualifications by the final filing date unless otherwise noted.

Nice To Haves

Experience with special-event organization, permitting, or management in a major city or complex public-sector environment.
Knowledge of urban transportation operations, temporary traffic control, transit service planning, parking and curb management, pedestrian and bicycle access, emergency access, and street-closure operations.
Experience managing or coordinating multidisciplinary teams, such as consultants, engineers, transit staff, permitting officials, traffic-control crews, emergency services, and law enforcement.
Experience working with event sponsors, government agencies, elected officials, community organizations, and business organizations.
Experience supervising staff, managing workloads, setting expectations, reviewing work products, and supporting professional development.
Experience developing or improving policies, procedures, budgets, fee structures, program guidance, and public-facing materials.
Experience delivering projects on time and on schedule and coordinating efforts under tight deadlines.
Strong written and verbal communication skills, including the ability to synthesize technical information from a variety of subject-matter experts.
Ability to attend field meetings and special events, including occasional evenings and weekends.
Experience working with diverse legislative, permitting, and regulatory bodies.
Experience with budget development, cost-recovery fee analysis, or financial management of public programs.
Experience developing public-facing documents such as intake forms, webpages, process checklists, or performance dashboards.
Experience briefing senior executives, elected officials, boards, media, commissions, or other public decision-making bodies.
Knowledge of Incident Command System procedures used to organize government agencies around planned and unplanned incidents and events.

Responsibilities

Develop and implement SFMTA special-events strategy, annual priorities, policies, and service standards; advise agency executives and City partners about proposed events, options, risks, resource needs, and recommended actions.
Oversee all aspects of the special-events program, including application intake, review, coordination, approval, staffing, implementation, and post-event evaluation.
Manage multidisciplinary review of event applications, site plans, transit routes, traffic-control plans, temporary parking restrictions, accessibility routes, emergency access, and other operational requirements.
Serve as a primary liaison between SFMTA and partner City and regional agencies involved in special-event review and operations.
Facilitate coordination meetings, event walk-throughs, internal briefings, public meetings, interdepartmental hearings, and post-event debriefs.
Review special-events permitting practices, fee structures, service levels, customer experience, workflows, and policy; develop and implement improvement recommendations and advance legislative or regulatory changes as appropriate.
Manage, supervise, train, and support staff assigned to special-events permitting and transit operations.
Serve as the Agency liaison to interdepartmental special-events teams and policy-making officials; chair the Interdepartmental Staff Council on Traffic and Transportation; attend SFMTA Board of Directors and Board of Supervisors hearings related to special events.
Staff the City Emergency Operations Center and SFMTA Department Operations Center, as needed, when activated for special events.
Collaborate with finance and operational staff to evaluate the program budget, cost-recovery model, fee structure, billing practices, waivers, and resource needs.
Perform other duties as assigned.