Manager of Spa & Fitness

Pyramid Global Hospitality • Charlotte Harbor, FL

4d

About The Position

The Manager of Spa, Salon, Fitness & Recreation oversees the strategic direction, daily operations, and service excellence of all wellness and recreation departments. This leader is responsible for cultivating a high-performing, guest-focused team; ensuring operational integrity; and driving innovation and revenue growth across all service areas. The Manager maintains a strong presence on the floor, upholds luxury standards, and proactively identifies opportunities to elevate the guest experience. Through effective communication, cross-departmental collaboration, and expert knowledge of industry trends and departmental systems, this role ensures seamless operations, financial performance, and a consistently exceptional experience for guests and team members alike. All duties are performed in accordance with department and Sunseeker Resort policies, practices and procedures.

Requirements

• At least 21 years of age.
• Must hold a current, valid Florida Massage License.
• At least 2-3 years in departmental leadership role.
• At least 3-4 years in Spa and/or a combination of Salon, Fitness & Recreation experience.
• Working knowledge of fitness facility standards, equipment, class and recreation trends, appointment systems and strategies, and reception desk systems.
• Ability to lead and mentor a team.
• Able to communicate in English, in both written and verbal forms.
• Ability to work varied shifts, including weekends and holidays.
• Working knowledge of Microsoft Office.
• Excellent customer service skills.
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Must possess mature personal discretion and sound judgment.
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills.
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail.
• Interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.

Nice To Haves

• Current Fitness certifications.
• Cosmetology / Esthetician License.
• Previous experience working in a resort or similar luxury facility.
• Forbes experience or knowledge.
• CPR and AED Certified.

Responsibilities

• Supervise Spa, Salon, Fitness, and Recreation staff, ensuring high-quality experiences for guests across all services and programs.
• Provide consistent coaching, mentoring, and performance management; address behavioral or performance issues promptly and professionally.
• Maintain expert-level proficiency in all departmental software systems, revenue tools, and booking platforms; train the team and leverage system capabilities to maximize efficiency and revenue generation.
• Implement creative and strategic initiatives to maximize revenue while upholding exceptional luxury service standards.
• Conduct recruiting, training, counseling, and performance evaluations, ensuring team accountability and engagement.
• Foster a culture of excellence, teamwork, and luxury service standards.
• Ensure proper cleaning, upkeep, and maintenance of all departments; conduct safety, efficiency, and integrity checks.
• Performs spa services on an as-needed basis to support operational needs.
• Assists the reception team with booking and coordinating spa/salon/fitness appointments, ensuring a seamless guest experience.
• Actively contributes to retail sales through product knowledge, guest engagement, and merchandising support.
• Leads the development and implementation of future recreation programs to enhance guest offerings and overall resort activity programming.
• Monitor inventory, place timely orders, and maintain adequate supply levels for all areas.
• Create and oversee staff schedules, timekeeping, and payroll; ensure accuracy and compliance.
• Evaluate operational workflows, identify gaps, and implement systems to prevent recurring issues.
• Plan, organize, and adapt programs for efficiency, participation, and guest satisfaction.
• Monitor departmental KPIs including revenue, guest satisfaction, and team performance; take corrective action as necessary.
• Meet and exceed budgetary revenue goals.
• Assist leadership with departmental budgeting, forecasting, and financial planning by providing data-driven insights and analysis.
• Work with leadership to align departmental goals with property objectives.
• Proactively develop new programs, services, and initiatives to maintain industry relevance and enhance the guest experience.
• Clearly communicate policies, procedures, and expectations to direct reports and other stakeholders.
• Maintain timely communication with guests, group planners, and team members.
• Exercise discretion and independent judgment when evaluating new programs, services, and ideas.
• Create and refine procedures to continuously elevate the guest experience while maintaining a culture of positivity and retention of luxury standards
• Prepare and analyze daily/monthly department reports to track performance, identify trends, and recommend improvements.
• Ensure departmental compliance with inventory control, loss prevention, risk management, safety, and security.
• Coordinate fitness classes, member events, and other group activities.
• Ensure front-of-house operations (including spa reception and guest service touchpoints) are adequately staffed, trained, and supported to maintain seamless luxury service.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
• Continue to learn and be on the forefront of new technology for the Hotel, Spa, Salon, Fitness & Recreation industry, be an expert in your field.
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed

Benefits

• Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed