Spa Manager

Hand & Stone - 651 N US HWY 183 - Leander, TX•Leander, TX

9d•Onsite

About The Position

Hand & Stone Massage and Facial Spa in Leander is seeking an energetic and reliable Spa Manager to help run their operation. The Spa Manager will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. The ideal candidate will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. This role is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. The company believes in performance-based remuneration and offers opportunities for creativity and personal progress.

Requirements

2 - 3 years of retail, spa or hospitality management experience
Have a great personality and excellent interpersonal skills!
Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
Are a dynamic leader who can manage a diverse staff
Have great communication skills and connect well with staff and stakeholders
Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
Are an empathic individual who can put yourself in someone else’s shoes

Nice To Haves

Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities

Overcome objections during the sales process and increase the membership base
Create marketing strategies aimed at maximizing revenue and profits
Perform data analysis that drives business decisions and success
Use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Track staff schedules efficiently to optimize capacity, revenue, and profits.
Maintain the utmost cleanliness and soothing ambiance of the premises
Manage inventory effectively
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
Motivates and empowers the team to achieve high standards.