Spa Manager

Hand & Stone - 3307 Sheridan Dr - Hollywood, FL•Hollywood, FL

2d•$60,000 - $70,000•Onsite

About The Position

Hand & Stone Massage and Facial Spa in Hollywood, Florida is seeking an experienced, results-driven Spa Manager to grow membership and sales, strengthen operations, recruit and develop a high-performing team, and take ownership of the spa’s success. This is a full-time, in-person leadership role based in Hollywood. You will be part of a growing multi-location organization with additional Hand & Stone spas in Weston/Davie and Sunrise-Sawgrass, providing broader support and future growth opportunities. Experience with Hand & Stone, Massage Envy, or another membership-based spa, fitness, wellness, salon, or high-volume retail business is strongly preferred.

Requirements

Minimum of three years of management experience in a sales-driven business preferred
Proven success growing memberships, sales, conversion, or client retention
Experience managing and developing a team of approximately 25–40+ employees
Experience with recruiting, scheduling, payroll, inventory, and performance management
Strong leadership, coaching, accountability, and conflict-resolution skills
Comfortable reviewing reports and using data to make business decisions
Strong organization, communication, and follow-through
Microsoft Office proficiency

Nice To Haves

Experience with Hand & Stone, Massage Envy, or another membership-based spa, fitness, wellness, salon, or high-volume retail business
Zenoti experience is a strong plus
Bilingual English and Spanish is a plus

Responsibilities

Drive membership sales, conversion, retention, and net membership growth
Reduce cancellations through effective follow-up and retention strategies
Coach the front desk team on consultations, objection handling, and closing
Increase service, retail, enhancement, gift card, and package sales
Review daily, weekly, and monthly performance and hold the team accountable
Oversee daily spa operations, staffing, schedules, payroll, and labor productivity
Maximize Massage Therapist and Esthetician schedule utilization
Monitor prebooking, repeat visits, average ticket, retail, and guest retention
Maintain strong inventory, cash-handling, opening, and closing controls
Resolve guest concerns promptly and professionally
Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
Train, coach, and develop team members and emerging leaders
Address poor performance, attendance, and policy violations promptly
Build a positive, professional, accountable, and sales-focused culture
Lead by example and remain visible during peak business hours