Spa Manager

Hand & Stone - 3307 Sheridan Dr - Hollywood, FLHollywood, FL
$60,000 - $70,000Onsite

About The Position

Hand & Stone Massage and Facial Spa in Hollywood, Florida is seeking an experienced, results-driven Spa Manager to grow membership and sales, strengthen operations, recruit and develop a high-performing team, and take ownership of the spa’s success. This is a full-time, in-person leadership role based in Hollywood. You will be part of a growing multi-location organization with additional Hand & Stone spas in Weston/Davie and Sunrise-Sawgrass, providing broader support and future growth opportunities. Experience with Hand & Stone, Massage Envy, or another membership-based spa, fitness, wellness, salon, or high-volume retail business is strongly preferred.

Requirements

  • Minimum of three years of management experience in a sales-driven business preferred
  • Proven success growing memberships, sales, conversion, or client retention
  • Experience managing and developing a team of approximately 25–40+ employees
  • Experience with recruiting, scheduling, payroll, inventory, and performance management
  • Strong leadership, coaching, accountability, and conflict-resolution skills
  • Comfortable reviewing reports and using data to make business decisions
  • Strong organization, communication, and follow-through
  • Microsoft Office proficiency

Nice To Haves

  • Experience with Hand & Stone, Massage Envy, or another membership-based spa, fitness, wellness, salon, or high-volume retail business
  • Zenoti experience is a strong plus
  • Bilingual English and Spanish is a plus

Responsibilities

  • Drive membership sales, conversion, retention, and net membership growth
  • Reduce cancellations through effective follow-up and retention strategies
  • Coach the front desk team on consultations, objection handling, and closing
  • Increase service, retail, enhancement, gift card, and package sales
  • Review daily, weekly, and monthly performance and hold the team accountable
  • Oversee daily spa operations, staffing, schedules, payroll, and labor productivity
  • Maximize Massage Therapist and Esthetician schedule utilization
  • Monitor prebooking, repeat visits, average ticket, retail, and guest retention
  • Maintain strong inventory, cash-handling, opening, and closing controls
  • Resolve guest concerns promptly and professionally
  • Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
  • Train, coach, and develop team members and emerging leaders
  • Address poor performance, attendance, and policy violations promptly
  • Build a positive, professional, accountable, and sales-focused culture
  • Lead by example and remain visible during peak business hours

Benefits

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Relocation bonus
  • Training & development
  • Wellness resources
  • Complimentary monthly massage or facial
  • Management training and leadership support
  • Growth opportunities within our multi-location organization
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