Manager Of Social Services

North Hill Retirement Community•Needham, MA

13h•Onsite

About The Position

The Manager of Social Services oversees the planning, coordination, and execution of Social Services operations to ensure compliance with applicable regulations and organizational standards while addressing Residents’ emotional and psychosocial needs. The role supervises the social worker and manages assigned social work interns. It includes coordinating assessments, care planning, discharge planning, Resident and family support, regulatory compliance, department administration, and collaboration with clinical Team Members and community providers. The position is based at Pines Edge at North Hill in Needham, Massachusetts, which provides care in a “Small House” model with seven households, each featuring 10–12 private rooms and shared kitchen and common spaces. The role may require weekend work and may be subject to call-backs during emergency conditions. A satisfactory background investigation is required.

Requirements

Master’s degree from an accredited social work program.
At least 2 years of post-graduate social work experience in a health care setting working directly with aging adults.
Maintain confidentiality and demonstrate strong customer support and communication skills.
Ability to work independently with limited supervision.
Ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public.
Ability to work professionally with people from varied cultural and socioeconomic backgrounds.
Comply with HIPAA safeguards for protected health information.
Communicate effectively in English when working in Resident areas.
Satisfactory completion of a background investigation.

Nice To Haves

Massachusetts Licensed Independent Clinical Social Worker (LICSW).

Responsibilities

Coordinate discharge planning, social services care plans, Resident assessments, and collaboration with community providers.
Maintain quality relationships with medical professionals and health-related organizations.
Participate in facility surveys and inspections conducted by authorized government agencies.
Assist with planning, developing, organizing, and evaluating social programs.
Conduct family discussion groups and provide reports as needed.
Ensure compliance with grievance policies and MDS schedule requirements.
Participate in community planning related to Resident and family needs.
Conduct private interviews with Residents and families to complete psychosocial assessments and develop care plans.
Provide Residents with information about Medicare, Medicaid, and financial payer programs.
Consult with Team Members and community agencies to address Resident needs and problems.
Make recommendations to the Administrator regarding social services department operations.
Interpret Residents’ social, psychological, and emotional needs for the medical team.
Oversee and guide the Social Worker to ensure effective service delivery and adherence to policies and regulatory standards.
Ensure progress notes are comprehensive and reflect services provided.
Involve Residents and families in setting care plan goals and objectives.
Develop preliminary and comprehensive social services assessments and written care plans.
Support scheduling of IDC meetings, risk meetings, and care coordination.
Ensure clinical Team Members honor Residents’ treatment refusal requests.
Provide information on advance directives, MOLST, living wills, and health care proxies.
Immediately report allegations of abuse, neglect, exploitation, and misappropriation of property.
Facilitate Resident and group council meetings as needed.
Ensure Resident funds and property are managed in accordance with federal and state requirements.
Ensure compliance with Social Services regulatory standards, including grievance processes, Notices of Non-Coverage, Resident rights, PASARR requirements, and other applicable regulations.
Comply with issuance of notices, including non-coverage notices and appeal processes.
Provide coverage across the campus and support other departments as needed.
Complete administrative tasks, including forms and reports.
Review and revise department policies and procedures.
Manage budgeting and make capital-based recommendations.
Stay current on federal and state regulations and professional standards, and recommend policy and procedure changes.
Comply with accredited and regulatory agency standards and guidelines, OSHA safety regulations, and applicable local health, safety, and environmental laws.
Attend and participate in in-service educational classes, memory care training, Healthcare Academy, and staff meetings as directed.
Supervise the social worker and manage assigned social work interns.