Manager of Site Operations- Baltimore

HIGHER ACHIEVEMENT PROGRAM INC•Baltimore, MD

4d•$80,000 - $80,000•Hybrid

About The Position

Higher Achievement is a nationally acclaimed nonprofit organization dedicated to expanding educational opportunities for middle school scholars and helping them build the academic skills, confidence, relationships, and social-emotional competencies needed to thrive in high school and beyond. Its programming includes academic enrichment, mentoring, community building, electives, and enrichment experiences. Reporting to the Director of Program Operations, the Manager of Site Operations oversees the delivery, quality, and continuous improvement of programming at two Baltimore Achievement Centers. The role leads daily programming, staff development, scholar recruitment and retention, family engagement, and school partnerships, while providing operational oversight and coordination to keep both Centers aligned with Higher Achievement’s program model. The Manager hires, develops, and supports part-time instructional staff and partners with the Mentor and Volunteer Manager to build volunteer mentor pipelines. The position is full-time and exempt, with an annual salary of $80,000. It is based within commuting distance of the Baltimore affiliate office in a hybrid work environment, with in-person time prioritized for mission-critical activities, collaboration, and relationship building. The schedule is Monday through Friday, with occasional weekend availability required. During the Afterschool Academy, center days are generally 11:00 a.m.–7:00 p.m.; non-center days are generally 9:00 a.m.–5:00 p.m., and Fridays are 9:00 a.m.–1:00 p.m. During summer, the schedule is generally Monday through Thursday, 9:00 a.m.–5:00 p.m., and Friday, 9:00 a.m.–1:00 p.m. The role requires daily travel between the main office and Achievement Centers using reliable transportation, regular attendance at local events, and availability for one annual three-day overnight college trip each summer. The listed hours exclude an optional lunch break of up to 30 minutes. The start date is December 2026. The position is indefinite. The Manager directly manages part-time instructional staff and works closely with Mentor and Volunteer Managers, Learning Directors, and volunteers. Higher Achievement’s core values are Scholar-Centricity, Striving for Excellence, Power of Community, Voice, and Social Justice.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant professional experience.
Five years of experience working with middle school students in education, youth development, after-school programming, or a related setting.
Demonstrated ability to lead programs, manage multiple priorities, and ensure consistent execution.
Experience supervising, coaching, training, or supporting staff, educators, volunteers, or youth-serving teams.
Strong organizational, communication, relationship-building, and problem-solving skills.
Ability to use data, observation, and feedback to improve program quality and respond to scholar needs.
Commitment to educational equity, scholar-centered practice, and the success of young people in historically under-resourced communities.
Ability to work collaboratively with families, school personnel, community partners, and colleagues across multiple sites.
Ability to meet applicable employment, background-check, and safeguarding requirements.
Ability to travel daily between the main office and Achievement Centers using reliable transportation and to attend local events regularly.
Availability for occasional weekends and one annual three-day overnight college trip each summer.
Ability to perform the essential functions with or without reasonable accommodation, including moving between work areas, sitting, standing, walking, using stairs, moving supplies or equipment weighing up to 20 pounds, completing computer and communication tasks, and monitoring scholar safety and responding to incidents or emergencies.

Nice To Haves

Experience as a teacher, instructional coach, program manager, Learning Director, or after-school site leader.
Experience recruiting, hiring, onboarding, and developing part-time staff.
Experience coordinating volunteer mentors or developing community-based recruitment partnerships.
Familiarity with middle-grades academic instruction, literacy, mathematics, social-emotional learning, and high school readiness.
Experience launching a new program, building operational systems, or managing programming across multiple sites.
Familiarity with Baltimore City schools and community organizations.

Responsibilities

Lead day-to-day implementation and continuous improvement of programming at Harlem Park, with targeted oversight and support for Creative City, ensuring both Centers align with Higher Achievement’s academic, social-emotional, mentoring, and enrichment model.
Oversee academic learning blocks, homework support, community meetings, mentoring, electives, and enrichment experiences; establish routines, expectations, schedules, and systems for safe, engaging, consistent programming.
Build a positive Center culture grounded in scholar voice, belonging, high expectations, strong relationships, and Higher Achievement’s core values.
Monitor program quality through observations, staff check-ins, scholar feedback, and program data; identify challenges, develop solutions, and escalate issues when needed.
Collaborate with the Director of Program Operations on recruiting, selecting, hiring, onboarding, training, coaching, and supporting part-time teachers and other assigned Center staff.
Set staff expectations, schedules, performance standards, and communication routines; facilitate orientation and training on the program model, instruction, scholar engagement, classroom management, safeguarding, and operations.
Provide instructional coaching and feedback through observations, lesson-plan reviews, meetings, and individual check-ins; support differentiated instruction and positive scholar relationships.
Recognize staff strengths, identify development needs, implement coaching or improvement plans, and foster a collaborative, accountable team culture.
Coordinate with organizational leadership and Human Resources on hiring, clearances, personnel documentation, and performance management; develop staffing schedules and coverage plans across both Centers.
Ensure scholars receive rigorous academic enrichment, individualized support, and opportunities to develop social-emotional and high school readiness skills.
Monitor scholar attendance, engagement, academic progress, behavior, and participation, and use data and observations to guide instruction, groupings, interventions, and program improvements.
Lead and support scholar recruitment, enrollment, orientation, and retention, with emphasis on establishing and sustaining the Harlem Park cohort.
Build relationships with families and caregivers; communicate about attendance, participation, progress, and support needs; coordinate orientations, conferences, and engagement opportunities.
Respond to scholar and family concerns respectfully and promptly, and promote scholar voice and choice in Center culture, electives, enrichment, and community-building activities.
Maintain working relationships with Harlem Park Elementary/Middle School and Creative City Public Charter School leaders, teachers, counselors, and other school personnel.
Coordinate with school partners on referrals, recruitment, attendance, academic priorities, space, schedules, and student support; represent Higher Achievement in school meetings and community activities.
Partner with the Mentor and Volunteer Manager to develop sustainable volunteer mentor pipelines, leverage school and community relationships for prospective mentor referrals, and share enrollment, coverage, recruitment, and anticipated-gap information.
Oversee Center operations, including attendance tracking, staff schedules, supplies, space utilization, and program logistics; maintain accurate scholar records, family contacts, attendance information, and program documentation.
Reinforce safety and school procedures covering staff conduct, behavior management, transitions, arrival and dismissal, and emergency response; ensure staff follow safeguarding policies, incident-reporting procedures, and clearance requirements.
Coordinate with school personnel and organizational leadership to resolve operational issues and maintain a safe, welcoming learning environment.
Monitor assigned Center expenses and supplies in accordance with approved budgets and organizational procedures.
Participate in program planning, performance reviews, and continuous improvement; prepare updates on implementation, staffing, scholar participation, challenges, and progress toward goals.