Site Operations Manager

JLL • Chicago, IL

5d • $97,000 - $115,000 • Onsite

About The Position

JLL is hiring a Site Operations Manager for a global client account in its Technology Vertical. The position is based on-site in Chicago, Illinois, and focuses on overseeing and optimizing hard and soft services vendors across client sites. The manager will build and maintain vendor relationships, ensure service quality, drive operational excellence, maintain site integrity, and meet client expectations. The role reports to the Senior Site Operations Manager and requires 25% travel to other client sites in Indiana. The scheduled work hours are Monday through Friday, 8:00 AM to 5:00 PM.

The expected base salary range is $97,000 to $115,000 per year. JLL offers a benefits package that includes a 401(k) plan with matching contributions, medical, dental, and vision care, paid parental leave at 100% of salary, paid time off, and company holidays. This position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• High school diploma or GED equivalent.
• At least 5 years of experience in third-party facilities management or outsourced site operations and vendor management.
• Demonstrated experience managing multiple vendor relationships in a site context.
• Strong knowledge of contract management and vendor performance metrics.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with vendor management and facility management software.
• Experience in site-based operational planning and execution.
• Authorization to work in the United States without visa sponsorship.

Nice To Haves

• Bachelor's degree in Facility Management, Business Administration, or a related field.
• Professional certifications such as FMP, CFM, or CPSM.
• Experience managing hard and soft services vendors in diverse facility environments.
• Knowledge of industry-standard SLAs and KPIs.
• Familiarity with relevant industry regulations and site compliance requirements.
• Experience with cost optimization and budget management in site operations.
• Proficiency in project management methodologies.
• Understanding of lean management principles and process improvement techniques applied to site operations.

Responsibilities

• Manage and coordinate hard and soft services vendors across client sites.
• Conduct regular vendor performance reviews and quality audits.
• Negotiate and oversee vendor contracts, including service-level agreements (SLAs) and key performance indicators (KPIs).
• Integrate vendor services with overall site operations.
• Implement vendor management best practices and continuous improvement initiatives.
• Resolve vendor-related issues and escalations to maintain smooth site operations.
• Analyze vendor performance data and prepare reports for client and internal stakeholders.
• Collaborate with procurement teams to identify and onboard vendors as needed.
• Ensure vendors comply with site-specific regulations, policies, and procedures.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off
• Company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED