Site Operations Manager
About The Position
JLL is hiring a Site Operations Manager for its Facilities Management work dynamics division, supporting a global client account in the Technology Vertical. The role is based on-site in Chicago, Illinois, and includes travel to other client sites in Indiana. The manager oversees and optimizes hard and soft services vendors across client sites, focusing on vendor relationships, service quality, operational excellence, site integrity, and client expectations. The position reports to the Senior Site Operations Manager. The estimated base salary is $97,000–$115,000 per year. Applicants must be authorized to work in the United States without visa sponsorship.
Requirements
- High school diploma or GED equivalent.
- At least 5 years of experience in third-party facilities management or outsourced site operations and vendor management.
- Proven ability to manage multiple vendor relationships in a site context.
- Strong knowledge of contract management and vendor performance metrics.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in vendor management and facility management software.
- Experience in site-based operational planning and execution.
Nice To Haves
- Bachelor's degree in Facility Management, Business Administration, or a related field.
- Professional certification such as FMP, CFM, or CPSM.
- Experience managing hard and soft services vendors in diverse facility environments.
- Knowledge of industry-standard service-level agreements and key performance indicators.
- Familiarity with relevant industry regulations and site compliance requirements.
- Experience with cost optimization and budget management in a site operations context.
- Proficiency in project management methodologies.
- Understanding of lean management principles and process improvement techniques applied to site operations.
Responsibilities
- Manage and coordinate hard and soft services vendor activities across client sites.
- Conduct regular vendor performance reviews and service quality audits.
- Negotiate and oversee vendor contracts, including service-level agreements (SLAs) and key performance indicators (KPIs).
- Ensure vendor services integrate smoothly with overall site operations.
- Implement vendor management best practices and continuous improvement initiatives.
- Resolve vendor-related issues and escalations to maintain smooth site operations.
- Analyze vendor performance data and prepare reports for client and internal stakeholders.
- Collaborate with procurement teams to identify and onboard vendors as needed.
- Ensure vendors comply with site-specific regulations, policies, and procedures.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
