Manager of Sales Operations
About The Position
The Manager of Sales Operations leads a team that provides technical support, business analysis, and decision-making to help meet the company’s long-term strategic objectives. The role plans and designs strategic business processes and tools that support sales excellence, resolves business issues through analysis and an understanding of business goals, systems, and needs, and leads ongoing technology planning and implementation. The manager partners with business leaders to identify opportunities, develop strategies and best practices, and implement solutions that maximize sales execution and business results. The role leads field sales program implementations, uses data and analytics to assess opportunities and measure program effectiveness, and collaborates with Field Sales, HQ Sales, and cross-functional partners to improve in-store selling and processes. It also oversees software upgrades and user acceptance testing, drives continuous improvement, monitors program performance, develops corrective action plans, and leads and develops the sales operations team.
Requirements
- A four-year degree in Business, Sales, or a related field, or additional professional experience in lieu of a degree.
- At least 7 years of related experience.
- Intermediate understanding of the assigned business unit’s industry, such as consumer packaged goods, retail, manufacturing, logistics, or finance.
- Knowledge of business and strategic planning processes and principles.
- Intermediate PC skills, including Microsoft Office programs.
- Strong project management, data analytics, process definition, problem-solving, and presentation skills.
- Ability to facilitate and guide cross-functionally with other business units.
Nice To Haves
- Experience in consumer products, the retail industry, or sales operations.
- Prior experience navigating and providing technical support on software programs.
Responsibilities
- Partner with business leaders to identify opportunities, develop strategies and best practices, and implement solutions that maximize sales execution and deliver business results.
- Lead field sales program implementations with clear deliverables and expectations.
- Use data and analytics to identify opportunities, propose solutions, make decisions, and regularly measure program effectiveness for stakeholders.
- Collaborate with Field Sales, HQ Sales, and cross-functional partners to maximize in-store selling, improve processes, and support organizational needs.
- Lead and influence cross-functional teams and leadership to deliver objectives.
- Oversee software upgrades and user acceptance testing, ensuring software operates with integrity and meets standards for sales execution.
- Drive continuous improvement in the retail sales organization through systems and business processes.
- Understand DSD and HQ Sales roles to design and implement simple, efficient, and effective processes.
- Problem-solve and develop corrective action plans to navigate barriers.
- Manage, review, and monitor program performance and regularly communicate results to internal stakeholders.
- Lead, develop, and grow the sales operations team.
Benefits
- Eligibility for a 15% annual incentive bonus based on organizational performance.
- Comprehensive health benefits.
- Time-off programs.
- Retirement and financial offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
