Director of Sales Operations

Numotion•Charlotte, IA

About The Position

The Director of Sales Operations (DSO) leads a team of Assistive Technology Professionals (ATPs) and oversees the sales process to achieve market growth. The role supports the sales team through coaching, mentorship, and other support to drive revenue growth and strong customer satisfaction. The DSO builds and develops the team, expands referral relationships, manages financial performance, and works with cross-functional business leaders to align processes with shared goals. The position also requires compliance with company policies and federal regulations, protection of confidential information, and excellent service to internal and external customers. Duties may change based on organizational needs or management direction.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and directly relevant experience may be considered.
At least 5 years of commercial experience.
At least 2 years of supervisory experience, including leading, mentoring, and/or coaching.
Ability to travel at least 50%.
Ability to work overtime as needed.
Ability to communicate effectively.

Nice To Haves

Experience in a clinical/therapy role and/or ATP role.
Knowledge of CRT (Complex Rehab Technology) business.
Strong analytical and problem-solving skills, with a track record of data-driven decision-making.
Ability to inspire and motivate others, influence actions and opinions, and provide vision to peers and the team.
Ability to use technology effectively and learn and adapt to innovative technology environments.
Ability to thrive in a matrixed environment and work with cross-functional team members to achieve shared goals.
Proven ability to act as a change agent in a rapidly changing environment.
Ability to develop and execute multiple business priorities and approaches to meet objectives.
Exceptional interpersonal and problem-solving skills.
Superior written and verbal communication skills to address all levels within the organization.
Knowledge of MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

Build and lead a high-performing sales team, promoting innovation, collaboration, inclusion, and continuous improvement.
Recruit, hire, and onboard new team members to support long-term growth goals.
Conduct quarterly ride-alongs with each team member to evaluate and support ATP development.
Create and implement growth and development plans for Assistive Technology Professionals.
Develop and execute strategies to expand the area referral base across key business segments.
Develop new referral relationships and grow existing ones through externally focused activities, including business partnership reviews, account meetings, and cold calls.
Represent Numotion at conferences, trade fairs, and networking events.
Manage team financial performance to meet revenue goals, optimize gross margin, and grow EBITDA.
Identify process improvement opportunities and drive consistent pipeline growth.
Partner with cross-functional business leaders, communicate openly, and align processes to shared goals.
Apply Numotion Leadership Principles and perform the job with integrity, compliance, and values consistent with the company’s mission.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent customer service to internal and external customers, resolve customer concerns, and prioritize customer service.