Manager of Residential Clinical Services

ACCESSPOINT RI•Cranston, RI

26d•Onsite

About The Position

The Manager of Residential Clinical Services oversees clinical quality, person-centered service delivery, behavior support implementation, and individualized programming within AccessPoint RI’s Residential Program. The program includes 24-hour licensed group residences, supported independent living arrangements, and in-home and community-based supports. The manager provides leadership to ensure services align with individuals’ Individual Support Plans (ISPs), behavioral support needs, personal goals, and health and safety requirements. Working in partnership with the Manager of Residential Operations, Clinical Services, Nursing, Residential Managers, and interdisciplinary team members, the manager ensures individualized supports are effectively implemented, documented, monitored, and adjusted as needed. The role is a key resource for residential staff on person-centered practices, behavior support strategies, individual outcomes, and clinical service coordination. The position works under the general supervision of the President and CEO or a designated senior leader. It provides clinical and programmatic oversight and guidance to Residential Managers, Assistant Managers, and Direct Support Professionals in collaboration with the Manager of Residential Operations, and may directly supervise designated clinical or program support staff as assigned. Regular travel between residential locations is required, along with physical activity associated with residential observations and staff support. Participation in an on-call or consultation rotation may be assigned.

Requirements

Bachelor’s degree from an accredited college or university in psychology, social work, human services, special education, behavioral sciences, or a related field.
Demonstrated experience developing, implementing, or overseeing Individual Support Plans and behavior support strategies.
Experience working with individuals with complex behavioral or developmental support needs.
Knowledge of positive behavior supports, person-centered planning, and interdisciplinary service coordination.
Valid driver’s license and acceptable driving record.
Willingness and ability to complete required organizational training, including CPR/First Aid and approved behavior management training.
Strong understanding of person-centered planning and individualized service delivery.
Knowledge of positive behavior support principles and evidence-based approaches to supporting individuals with intellectual and developmental disabilities.
Ability to interpret ISPs, behavior support plans, behavioral data, and clinical recommendations.
Strong observational, analytical, problem-solving, and critical-thinking skills; ability to evaluate outcomes and recommend service improvements.
Strong communication, coaching, and staff development skills.
Ability to collaborate with clinical professionals, residential leadership, families, and regulatory agencies, and manage competing priorities across multiple residential settings.
Ability to maintain confidentiality and exercise sound professional judgment.
Proficiency in electronic documentation and related information systems.
Ability to travel regularly between residential locations and perform the essential functions of the position, with or without reasonable accommodation.
Ability to complete and implement approved behavior management training within the scope of the position’s responsibilities.

Nice To Haves

BCBA, LICSW, or another applicable clinical credential; preferred but not required unless the role is assigned responsibilities requiring professional licensure or certification.
Knowledge of Rhode Island DDD/BHDDH requirements.
Master’s degree in psychology, social work, applied behavior analysis, special education, or a related field.
Experience in residential program clinical oversight, behavioral services, or quality assurance.
Experience with functional behavioral assessments, behavioral data analysis, and individualized treatment or support planning.

Responsibilities

Oversee the development, implementation, monitoring, and review of Individual Support Plans (ISPs), ensuring they reflect individuals’ goals, preferences, strengths, needs, and desired outcomes.
Monitor ISP implementation, progress toward outcomes, and documentation; identify barriers and recommend service or support adjustments.
Coordinate with individuals supported, families, guardians, case managers, and interdisciplinary teams on ISP development and changes; participate in planning meetings and reviews.
Oversee implementation of Behavior Support Plans and individualized behavioral interventions; monitor staff adherence and evaluate intervention effectiveness through observations and review of behavioral data and incidents.
Coordinate with behavioral clinicians and other professionals on assessments, behavioral strategies, and plan modifications; arrange corrective action, training, or consultation when needed.
Promote positive behavior supports, trauma-informed approaches, and the least restrictive appropriate interventions.
Serve as a liaison among Residential Services, Clinical Services, Nursing, behavioral specialists, and other clinical professionals.
Coordinate interdisciplinary reviews and monitor implementation of recommendations from clinical professionals, including occupational therapy, physical therapy, speech-language pathology, and behavioral services.
Support individualized strategies that promote independence, communication, skill development, community participation, and quality of life; assist with intake assessments and residential transitions.
Visit residential locations to evaluate service quality, person-centered practices, meaningful activities, community integration, skill-building, and consistency of support delivery.
Review individual documentation, progress notes, behavioral data, and records; identify service gaps and develop or monitor corrective action plans.
Collaborate with the Manager of Residential Operations on service delivery concerns requiring operational or staffing adjustments.
Identify staff training needs and coordinate targeted training with the Training and Quality Department and clinical professionals.
Ensure staff receive training on applicable ISPs and behavioral strategies; provide coaching and technical assistance, monitor competency, and support effective documentation and data collection.
Maintain working knowledge of applicable Rhode Island DDD/BHDDH and other regulatory requirements; monitor clinical documentation and required records for compliance and timeliness.
Assist with licensing surveys, quality reviews, audits, and investigations, and support corrective action plans resulting from clinical or programmatic deficiencies.
Escalate concerns involving individual rights, behavioral interventions, or restrictive practices to appropriate leadership and qualified professionals.
Partner with residential leadership, participate in meetings and quality improvement initiatives, and communicate significant clinical concerns, behavioral trends, and service delivery issues.
Participate in an on-call or consultation rotation as assigned; provide guidance during urgent behavioral or individual support situations within the scope of training and qualifications.
Attend interdisciplinary meetings, case conferences, and regulatory reviews as needed, and perform other duties consistent with the position as assigned.