Manager of Clinical Services

Grace Health•Battle Creek, MI

About The Position

Grace Health is seeking a skilled and dynamic Manager of Clinical Services to oversee and guide the daily operations of its clinical teams. This leadership role is responsible for supporting high-quality, patient-centered care and the success of clinical programs. The manager oversees department operations, staff, performance improvement, collaboration across departments, strategic planning, and financial resources. The position offers a competitive salary, a comprehensive benefits package, and a $2,000 sign-on bonus: $1,000 after successful completion of the probationary period and $1,000 after six months.

Requirements

Graduation from an accredited school of nursing.
Minimum of four years of professional nursing experience preferred, or equivalent experience in health care.
Knowledge of organizational policies, procedures, and systems.
Knowledge of EHR and other systems and processes; strong computer skills and knowledge.
Knowledge of finance and budgeting principles to develop and manage a budget.
Planning, organizing, prioritizing, delegating, and supervisory skills.
Knowledge of employee development principles and practices to train, motivate, and mentor.
Initiative, judgment, discretion, and decision-making skills.
Ability to identify and resolve problems and to anticipate and react calmly in emergency situations.
Ability to establish and maintain effective working relationships with patients, staff, administration, and the public.
Skill in developing and maintaining departmental quality improvement.
Excellent written and verbal communication skills.
Current BCLS certification.

Nice To Haves

BSN.
One year of management experience, including supervision.
Current RN license in the State of Michigan.

Responsibilities

Oversee department operations to ensure high-quality, patient-centered healthcare and excellence in quality, service, and access.
Promote a team-based environment; establish expectations with staff, monitor performance, and track progress toward departmental goals.
Oversee daily departmental functions and evaluate performance data, including staff and operational efficiencies, customer service, productivity, staffing, and costs.
Identify and implement opportunities for performance and financial improvement.
Continuously improve workflow processes and procedures; identify cost-effective improvements and use the PDSA process to implement changes.
Work with patient services managers to resolve operational issues involving clinical services, patient schedules, access, and daily flow.
Collaborate with clinical managers to establish and implement consistent organizational policies and procedures and improve systems, forms, procedures, and methods used in clinical care.
Collaborate with providers and participate in process improvement discussions to meet patient-care and customer-service objectives.
Contribute to annual budget preparation and take a lead role in managing financial resources.
Manage department staffing needs, including hiring, evaluations, training, and policy compliance, conducting supervisory responsibilities in conjunction with Human Resources.
Lead and develop staff through feedback, skills and knowledge development, and building a high-performing team.
Support the organizational mission and contribute to organizational objectives and policies, ensuring employees understand them.
Coordinate with Finance to develop and maintain the departmental budget; monitor spending and budgetary compliance.
Set departmental performance benchmarks and expectations and review results against them.
Collaborate with leadership on strategies for departmental growth, new revenue opportunities, cost reduction, future needs, innovation, and strategic partnerships.

Benefits

Competitive salary
Comprehensive benefits package
$2,000 sign-on bonus: $1,000 after successful completion of the probationary period and $1,000 after six months
Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401K match
8 paid holidays
Generous PTO accrual
Employee wellness program focusing on physical, mental, and financial wellness
No weekend shifts