Director of Clinical Services

HOSPICE OF ACADIANA INC • Lafayette, LA

8d • Onsite

About The Position

The Director of Clinical Services is designated in writing by the governing body to supervise all aspects of patient care, the activities of professional staff and allied health personnel, and compliance with regulatory requirements. The Director or alternate must be immediately available to be on site during operating hours and as needed. When unavailable, the Director designates a registered nurse to be responsible during the absence.

This role provides strategic oversight of clinical operations for the hospice and inpatient unit, including staffing, productivity, budgets, regulatory compliance, patient safety, quality improvement, employee development, and customer outcomes. The Director works with medical, administrative, and clinical leadership to plan and implement improvements in care delivery, operations, work environment, organizational culture, physician relations, and financial performance. The position also assumes administrative responsibility for the hospice when the President and CEO and COO are absent.

The Director promotes a respectful and effective work environment, supports staff education and competence, facilitates communication and problem solving across the organization, and reports on performance trends and improvement opportunities to the President and CEO. The role also contributes to strategic initiatives, community and professional engagement, research and education activities, and Quality Assessment Performance Improvement activities.

Requirements

• Registered Nurse with the Louisiana Board of Nursing.
• BLS CPR certification.
• Bachelor’s degree in Nursing.
• Three years of experience as a registered nurse.
• At least one year of full-time direct patient care experience in hospice, home health, or an oncology setting.
• Current Louisiana driver’s license, automobile liability coverage, and CPR certification.
• Extensive experience leading large teams and directly overseeing multidisciplinary teams.
• Excellent customer service focus.
• Expertise in regulatory interpretation and process.
• Excellent written and oral communication and conflict resolution skills.
• Ability to manage multiple priorities simultaneously.
• Ability to develop, plan, and implement programs.
• Experience in budget development and fiscal accountability.
• Ability to exercise complex analytical judgment in the work environment.
• Ability to function independently in decision making, planning, analysis, and problem resolution, with input from appropriate leaders.

Nice To Haves

• Two years of hospice or home health leadership experience; preferred but not required.

Responsibilities

• Provide strategic oversight of clinical operations for the hospice and inpatient unit, ensuring management accountability within areas of responsibility.
• Work with medical, administrative, and clinical leaders to develop and execute plans to improve clinical operations, the work environment, organizational culture and structure, physician relations, patient care delivery, and financial performance.
• Promote a positive, respectful, and effective work environment and address opportunities to improve employee satisfaction when possible.
• Manage department budgets and ensure operations remain within approved budget limits.
• Engage with the organization and community to promote quality of care, receive feedback from internal and external customers, and work toward satisfactory customer outcomes.
• Oversee compliance with discipline-specific standards and competencies and maintain survey readiness, including employee and patient safety, regulatory requirements, process improvement, and risk occurrences.
• Participate in developing and evaluating outcome measurements within the corporate Performance Improvement framework.
• Facilitate communication and problem solving across the organization to support patient safety and quality care.
• Oversee productivity and staffing across departments in the area of responsibility; provide regular reports, identify trends, and recommend improvements to the President and CEO.
• Promote and support education and competence in clinical services, including documentation standards, clinical care, regulatory requirements, and policies and procedures.
• Perform other responsibilities assigned by the President and CEO.
• Assume administrative responsibility for the hospice in the absence of the President and CEO and COO.
• Represent the designated program professionally in services provided to patients, families, and customers.
• Comply with state, federal, and local regulations, corporate policies and practices, and health, safety, and security practices; maintain confidentiality and oppose fraud and abuse.
• Ensure the patient care delivery model and clinical and staffing standards align with corporate standards and the organization's mission, vision, and values.
• Provide strategic leadership, support organizational initiatives, and participate in community and professional organizations.
• Proactively improve program performance at departmental and individual levels; maintain professional knowledge and skills and share expertise with coworkers.
• Participate in or lead Quality Assessment Performance Improvement activities.
• Educate and monitor staff regarding regulatory compliance responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director