Director of Clinical Services

American University•Washington, DC

6h•$110,000 - $115,000•Hybrid

About The Position

The Director of Clinical Services shares responsibility with the Executive Director for leading the clinical team at the Center for Well-Being and Psychological Services, with an emphasis on managing clinical staff, services, and records. The Director helps shape and implement the Center’s mental health service delivery vision; supervises senior staff and trainees; oversees clinical aspects of front desk and reception functions; coordinates daily clinical operations; and provides clinical, outreach, and consultation services. The Director manages daily Center operations and serves as an external administrator for mental health issues, including acute emergencies with potentially life-or-death implications, when the Executive Director is unavailable. The position reports to the Executive Director and supervises 12 full-time clinicians, while also providing supervision to trainees and hiring and managing clinicians, including contract clinicians. The Director works with the Associate Director of Training on the Center’s accredited training program and with the Director of Well-Being Programs and Outreach to support Advocacy Specialists, interns, and student workers. The role also participates in university committees and professional activities outside the university. This is a full-time, regular, exempt position requiring 35 hours per week. It follows a hybrid work modality, with on-campus work 3–4 days per week. Employees must deliver services from the District of Columbia, Maryland, or Virginia, or work on-site at the university.

Requirements

Master’s degree in a mental-health-related field, such as mental health counseling, marriage and family therapy, or clinical social work.
Three to five years of relevant experience.
Six or more years of clinical experience with adolescents and young adults.
Independent clinical license and eligibility to obtain licensure in the District of Columbia within six months of hire.
At least three years licensed to practice in the United States as an independent mental health practitioner; qualifying licenses may include LMFT, LPC, LICSW, psychologist, or equivalent under DC Mental Health Law.
Demonstrated ability to work with diverse college-age populations, including international, multicultural, LGBTQ+, and disabled individuals.
Sophisticated understanding of human development, psychotherapy theory, diagnosis, and treatment planning.
Experience assessing and intervening in severe or potentially life-threatening psychological conditions and providing interventions that promote healthy emotional growth and ameliorate emotional concerns.
Prior experience providing clinical supervision to staff clinicians and/or clinical trainees.
Understanding of large clinical service delivery systems, strong organizational skills, and attention to detail.

Nice To Haves

PhD or equivalent; a PhD or PsyD in Clinical or Counseling Psychology is preferred.
Four to six years of relevant experience.
Experience in a university counseling context, including supervision of clinical trainees and staff.
Experience working from an integrative theoretical framework.
Demonstrated experience in agency change management.
Knowledge and relevant experience in insurance administration, database management, program evaluation, and clinical services coordination.

Responsibilities

Organize and direct the Center’s clinical service functions and manage day-to-day internal operations involving clinical services.
Oversee front desk and reception operations related to clinical services in collaboration with the Operations Coordinator.
Help create and monitor compliance with policies and procedures for clinical services; maintain the Policies and Procedures Manual and generate periodic reports.
Evaluate and report on the impact of Center services, including clinical effectiveness and clients’ responses to services and procedures.
Help define and monitor clinical service-load expectations for clinical staff.
Lead planning, execution, documentation, and staff training for crisis response and student safety.
Oversee equitable assignment of the after-hours emergency on-call schedule and appropriate clinical coverage during academic breaks.
Coordinate use of third-party vendors, service providers, integrated clinical software, records, and databases.
Serve on the Center’s Leadership Team and act as the Executive Director’s designee for administrative, clinical, crisis-response, and university tasks when the Executive Director is unavailable.
Hire, onboard, train, manage, coach, mentor, and evaluate clinical staff; provide regular feedback and encourage professional development.
Coordinate on-campus and hybrid schedules to ensure adequate Center coverage and students’ on-site access to services.
Provide direct clinical supervision to trainees and unlicensed clinicians as needed to meet accreditation and regulatory standards.
Deliver intake and assessment, psychotherapy, consultation, crisis intervention, and complaint resolution.
Provide outreach presentations to student groups, classrooms, faculty, staff, and others as requested.
Support major division and university programs, including Commencement, Family Weekend, Summer Send-Offs, Move-In, orientation programs, Student Achievement Awards, and Eagles at Night.
Advise recognized student organizations as needed.
Work with the Associate Director of Training to supervise and oversee the Center’s accredited training program.
Work with the Director of Well-Being Programs and Outreach to support Advocacy Specialists and related interns and student workers.
Participate in university committees, teams, working groups, and professional activities outside the university.