Manager of Clinical Services

Grace Health • Battle Creek, MI

12d

About The Position

Grace Health is seeking a skilled and dynamic Manager of Clinical Services to oversee the daily operations of its clinical teams. This leadership role is responsible for helping ensure high-quality patient care and supporting the success of clinical programs. The manager promotes patient-centered, team-based care; oversees department operations and performance; leads workflow and process improvement; collaborates with clinical and patient services leaders and providers; and contributes to strategic planning and financial management. The position also manages staffing, hiring, evaluations, training, policy compliance, staff development, departmental benchmarks, and budget oversight in coordination with Human Resources, Finance, and organizational leadership.

Requirements

• Graduation from an accredited school of nursing.
• Minimum four years of professional nursing experience preferred, or equivalent experience in health care.
• Knowledge of organizational policies, procedures, and systems.
• Knowledge of EHR and other systems and processes.
• Strong computer skills and knowledge.
• Knowledge of finance and budgeting principles to develop and manage a budget.
• Planning, organizing, prioritizing, delegating, and supervising skills.
• Knowledge of employee development principles and practices to train, motivate, and mentor.
• Ability to exercise initiative, judgment, discretion, and decision-making.
• Ability to identify and resolve problems.
• Ability to anticipate and react calmly in emergency situations.
• Ability to establish and maintain effective working relationships with patients, staff, administration, and the public.
• Skill in developing and maintaining department quality improvement.
• Excellent written and verbal communication skills.
• Current BCLS certification.

Nice To Haves

• BSN preferred.
• Minimum four years of professional nursing experience preferred, or equivalent experience in health care.
• One year of management experience, including supervision, preferred.
• Current RN license in the State of Michigan preferred.

Responsibilities

• Oversee department operations and day-to-day functions to support high-quality, patient-centered healthcare and excellence in quality, service, and access.
• Promote a team-based environment and collaborate with staff to set expectations, monitor performance, and track progress toward departmental goals.
• Maintain and evaluate departmental performance data, including staff and operational efficiency, customer service, productivity, staffing, and costs; identify and implement performance and financial improvements.
• Continuously improve workflow processes and procedures, identifying efficient and cost-effective opportunities and using the PDSA process to implement changes.
• Work with patient services managers to address operational issues involving clinical services, including patient schedules, access, and daily flow.
• Collaborate with clinical managers to establish and implement consistent organizational policies and procedures, and to evaluate and enhance systems, forms, procedures, and methods used in clinical care.
• Collaborate with providers and participate in process improvement discussions to meet patient care and customer service objectives.
• Contribute to preparation of the annual budget and take a lead role in managing financial resources.
• Manage department staffing needs, including hiring, evaluations, training, and policy compliance, in conjunction with Human Resources.
• Lead and develop staff through feedback, skill and knowledge development, and building a high-performing team.
• Support the organizational mission and contribute to organizational objectives and policies, ensuring employees understand them.
• Coordinate with Finance to develop and maintain the departmental budget; monitor spending and ongoing budgetary compliance.
• Establish departmental performance benchmarks and expectations, and review performance against them.
• Collaborate with leadership on strategies for departmental growth, new revenue opportunities, cost reduction, and future needs through innovation and strategic partnerships.

Benefits

• Medical, vision, dental, life, and disability insurance
• 401K match
• 8 paid holidays
• Generous PTO accrual
• Employee wellness program focusing on physical, mental, and financial wellness
• No weekend shifts
• Competitive salary
• Sign-on bonus of $2,000: $1,000 after successful completion of the probationary period and $1,000 after 6 months

What This Job Offers

• Job Type: Full-time
• Career Level: Manager