Manager of Patient Financial Services

FRC•Fairfax, VA

4d•Hybrid

About The Position

Fairfax Radiology Centers is seeking an experienced, service-minded Manager of Patient Financial Services to lead its Patient Financial Services team. The role combines healthcare revenue cycle expertise with leadership and patient advocacy, guiding staff, overseeing daily operations, resolving complex patient financial matters, and improving workflows and the patient financial experience. This is an internal posting for current FRC employees only. The position is hybrid, with 1–2 days per week on-site and remote flexibility for the remaining workdays. The manager leads and develops Patient Financial Services Specialists; oversees patient financial support, account research, payer resolution, and escalations; and partners with internal departments, Revenue Cycle leadership, external billing resources, and patient-facing teams. The role also monitors performance and service levels, improves workflows, supports revenue cycle systems and technology changes, and ensures compliance with HIPAA and organizational policies. Fairfax Radiology Centers is the largest radiology practice in the Washington, DC metropolitan area, with more than 20 outpatient imaging centers and a team of subspecialized radiologists. Its stated values are Respect, Trust, Compassion, and Innovation. Compensation is $68,000–$102,000 per year, with placement based on qualifications and experience, including experience, education, certifications, and internal equity.

Requirements

Associate degree or higher in Healthcare Administration, Health Sciences, Business, or a related field, or an equivalent combination of education and experience.
At least three years of patient financial services experience, including patient billing, patient accounts receivable, and/or patient cost estimation involving insurance eligibility verification and benefit analysis.
At least one year of supervisory or management experience in patient financial services, including direct staff oversight.
Strong working knowledge of healthcare insurance plans, benefit structures, payer requirements, patient financial responsibility, and complex billing and accounts receivable resolution.
Proficiency with payer portals, EHR/EMR systems, patient accounting or revenue cycle systems, and Microsoft Excel for account research, reporting, and operational analysis.
Leadership, coaching, organizational, and problem-solving skills, including the ability to manage competing priorities and support team performance.
Excellent verbal and written communication skills, particularly in sensitive patient financial matters and complex account issues.
Commitment to patient-centered service, confidentiality, professionalism, and accountability.

Nice To Haves

Bilingual proficiency, particularly in Spanish, is strongly preferred; proficiency in additional languages is also valued.

Responsibilities

Lead, coach, train, and develop Patient Financial Services Specialists; provide direction, feedback, and performance management.
Oversee workload distribution, staffing coverage, productivity, service levels, scheduling, time-off approvals, and timecard reviews.
Monitor team performance and provide coaching or retraining to improve individual and departmental results.
Develop and maintain standardized procedures, training materials, and workflows.
Foster a professional, collaborative, accountable, and service-oriented team environment.
Oversee insurance eligibility verification, benefit analysis, patient cost estimates, billing inquiries, and account support.
Act as the primary escalation point for complex or sensitive patient financial concerns and ensure thorough, professional resolution.
Partner with internal departments and external billing resources to resolve patient billing, insurance, and financial responsibility issues.
Provide timely support to Hospitality Associates and other patient-facing teams through Microsoft Teams and telephone channels.
Ensure accurate guidance on billing, payment arrangements, Group Billing, Charity Care, and Financial Aid inquiries.
Investigate concerns raised through Patient Relations, website communications, and external billing vendor escalations.
Oversee legacy accounts receivable activities, including billing inquiries, payment research, adjustments, refunds, denials, and collections-related matters.
Manage payer audits and post-payment activities, including documentation requests, payment retractions, recoupments, and follow-up.
Coordinate resolution of complex patient account discrepancies and insurance reimbursement issues.
Support account research, payment reconciliation, and timely resolution of outstanding financial matters.
Monitor productivity, service levels, and recurring patient financial issues to identify improvement opportunities.
Evaluate workflows for insurance verification, patient estimates, billing inquiries, and account resolution to improve accuracy and efficiency.
Support revenue cycle systems, data validation, testing, and implementation of technology or workflow changes.
Use reporting and operational data to identify performance gaps and inform decisions.
Ensure patient financial services activities and communications comply with HIPAA, organizational policies, and established procedures.
Partner with Revenue Cycle leadership on departmental goals, service standards, and continuous improvement initiatives.