Patient Financial Services Manager

McAlester Regional Health Center Authority • McAlester, OK

7h

About The Position

The Patient Financial Services Manager oversees the financial operations related to patient accounts at McAlester Regional Health Center. The role is responsible for accurate billing, timely collections, and compliance with healthcare regulations to optimize revenue cycle management. The manager leads staff responsible for patient financial counseling, insurance verification, and payment processing, with the aim of improving patient satisfaction through clear communication and efficient service. The position analyzes financial data and implements process improvements to support the organization’s financial sustainability and operational goals, while ensuring patients receive transparent and fair financial services.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field.
• Minimum of 3 years of experience in patient financial services or healthcare revenue cycle management.
• Strong knowledge of medical billing, coding, and insurance processes.
• Proficiency with healthcare financial software and electronic health record (EHR) systems.
• Excellent leadership, communication, and organizational skills.

Nice To Haves

• Master’s degree in Healthcare Administration or Business Administration.
• Certification such as Certified Revenue Cycle Professional (CRCP) or Certified Patient Account Manager (CPAM).
• Experience working in a hospital or large healthcare system environment.
• Familiarity with regulatory requirements such as HIPAA and the Affordable Care Act.
• Demonstrated success in process improvement and team development initiatives.

Responsibilities

• Manage and supervise daily patient financial services operations, including billing, collections, and account resolution.
• Lead, train, and develop staff to maintain high standards of accuracy, compliance, and customer service.
• Coordinate with insurance companies, patients, and internal departments to resolve billing issues and ensure timely reimbursement.
• Analyze financial reports and key performance indicators to identify trends and implement process improvements.
• Ensure compliance with federal, state, and organizational policies related to patient financial services and privacy regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager