Patient Financial Services Manager

Signature Performance, Inc.•,

10d

About The Position

The Patient Financial Services Manager manages functional staff and client and organizational deliverables to oversee the complete revenue cycle for assigned clients. The role supports the development and testing of processes and procedures and is responsible for staff professional growth and development, quality assurance, day-to-day problem solving, and operational direction. The manager regularly meets with associates about professional development plans and communicates team, department, and company goals and activities. The role develops and shares best practices, maintains compliance with billing industry standards, cross-trains team members, and helps build skill redundancies through succession planning. It monitors and reports key indicators, oversees daily team operations, and manages staff productivity, development, and attendance. The position also maintains knowledge of applicable rules and regulations, prepares daily reports, works with clients and other departments to address questions and issues, informs the Director of significant operational or compliance matters, and assists in developing systems and processes for effective operations.

Requirements

At least 5 years of experience in commercial medical claims billing, patient accounting, insurance contracts and/or EOBs, or other medical billing methodologies.
At least 3–5 years of management experience in a hospital-setting business office overseeing billing, patient access, and insurance follow-up functions.
Experience managing a team performing multiple functions.
Experience and thorough understanding of patient financial services reporting and performance KPIs.
Medicare, Medicaid, and commercial billing experience.
Central Business Office (CBO) experience.
General working knowledge of medical coding best practices and proper billing procedures based on procedure coding.
Personal computer, data entry, spreadsheet, and word-processing skills.
Ability to maintain financial records and prepare routine reports.
Ability to make mathematical calculations quickly and accurately.
Demonstrated leadership and ability to challenge the status quo without jeopardizing relationships.
Ability to establish and maintain effective working relationships with associates, supervisors, and the public.
Strong interpersonal and team-building abilities.
Strong goal orientation and desire to continuously improve performance.
Strong analytical skills.
Ability to work in a self-directed fashion with minimal direction.

Nice To Haves

Bachelor's degree or higher preferred.
CRCR or equivalent.

Responsibilities

Meet regularly with associates about professional development plans and communicate feedback and updates about team, department, and company goals and activities.
Develop and share best practices with direct and cross-functional team members.
Research and maintain compliance with billing industry standards.
Ensure team members are cross-trained on applicable team deliverables.
Help develop skill redundancies among team members through succession planning.
Monitor and report key indicators to ensure compliance with organizational goals and expectations, and ensure staff understand their impact on those indicators.
Manage and oversee day-to-day team operations.
Manage staff productivity, development, and attendance.
Maintain working knowledge of and comply with applicable rules and regulations.
Prepare daily reports and take action as required by internal or client requirements.
Work with clients and other impacted departments to resolve questions, concerns, and issues and meet client goals.
Inform the Director of significant issues, production exceptions, problems, opportunities, and compliance situations.
Assist in developing systems and processes for effective operations.