Manager of Patient Financial Services
About The Position
Fairfax Radiology Centers is seeking an experienced, service-minded Manager of Patient Financial Services to lead its Patient Financial Services team. The manager guides Patient Financial Services Specialists, oversees day-to-day operations, handles complex patient financial matters, and improves workflows and the patient experience. This internal posting is for current FRC employees only. The role oversees patient financial support, including insurance eligibility verification, benefit analysis, patient cost estimates, billing inquiries, account assistance, and escalations. It also supervises legacy accounts receivable and payer-resolution activities, supports operational reporting and revenue-cycle systems, and ensures services comply with HIPAA and organizational policies. The manager works with Revenue Cycle leadership, internal departments, external billing partners, Hospitality Associates, and other patient-facing teams. The position is hybrid, with 1–2 days per week on-site and remote flexibility for the remaining workdays. Compensation is $68,000–$102,000 per year, based on qualifications and experience.
Requirements
- Associate degree or higher in Healthcare Administration, Health Sciences, Business, or a related field, and at least three years of patient financial services experience involving patient billing, patient accounts receivable, and/or patient cost estimation with insurance eligibility verification and benefit analysis; an equivalent combination of education and experience will be considered.
- At least one year of supervisory or management experience in patient financial services, including direct staff oversight.
- Strong working knowledge of healthcare insurance plans, benefit structures, payer requirements, patient financial responsibility, and resolution of complex billing and accounts receivable issues.
- Proficiency with payer portals, EHR/EMR systems, patient accounting or revenue-cycle systems, and Microsoft Excel for account research, reporting, and operational analysis.
- Strong leadership, coaching, organizational, and problem-solving skills, with the ability to manage competing priorities and support team performance.
- Excellent verbal and written communication skills, particularly when addressing sensitive patient financial concerns and complex account issues.
- Commitment to patient-centered service, confidentiality, professionalism, and accountability.
Nice To Haves
- Bilingual proficiency, particularly in Spanish; proficiency in additional languages is also valued.
Responsibilities
- Lead, coach, train, and develop Patient Financial Services Specialists, including providing daily direction, feedback, and performance management.
- Oversee workload distribution, staffing coverage, productivity, and service levels.
- Monitor team performance and provide coaching or retraining to improve individual and departmental results.
- Manage scheduling, time-off approvals, and timecard reviews in accordance with FRC policies.
- Develop and maintain standardized procedures, training materials, and workflows.
- Foster a collaborative and service-oriented team culture grounded in professionalism and accountability.
- Oversee insurance eligibility verification, benefit analysis, patient cost estimates, billing inquiries, and account-related support.
- Serve as the primary escalation point for complex or sensitive patient financial concerns and ensure thorough, professional resolution.
- Partner with internal departments and external billing resources to resolve patient billing, insurance, and financial responsibility questions.
- Provide timely support to Hospitality Associates and other patient-facing teams through Microsoft Teams and telephone channels.
- Ensure accurate guidance on patient billing, payment arrangements, Group Billing, Charity Care, and Financial Aid inquiries.
- Investigate and resolve concerns received through Patient Relations, website communications, and external billing vendor escalations.
- Oversee legacy accounts receivable activities, including billing inquiries, payment research, account adjustments, refunds, denials, and collections matters.
- Manage payer audits and post-payment activities, including documentation requests, payment retractions, recoupments, and follow-up.
- Coordinate resolution of complex patient account discrepancies and insurance reimbursement issues.
- Support account research, payment reconciliation, and timely resolution of outstanding financial matters.
- Collaborate with internal teams and external partners on legacy accounts and collections activities.
- Monitor productivity, service levels, and recurring patient financial issues to identify trends and improvement opportunities.
- Evaluate workflows for insurance verification, patient estimates, billing inquiries, and account resolution to improve accuracy and efficiency.
- Support revenue-cycle systems, data validation, testing, and implementation of technology or workflow changes.
- Use reporting and operational data to identify performance gaps, improve processes, and inform decisions.
- Ensure patient financial services activities and communications comply with HIPAA, organizational policies, and established procedures.
- Partner with Revenue Cycle leadership on departmental goals, service standards, and continuous improvement.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Tuition and continuing education reimbursement
- Employer-paid short- and long-term disability
- Life insurance
- Profit Sharing Plan
- Hybrid work environment with 1–2 days per week in the office and remote flexibility for the remaining workdays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
