Manager of Financial Services

GN Group•Vancouver, WA

8d•$80,000 - $90,000•Hybrid

About The Position

The Manager of Financial Services provides strategic and operational leadership for Audigy’s Billing and Bookkeeping teams. The role is responsible for guiding both teams toward departmental and organizational goals while ensuring accurate, timely, efficient, and high-quality financial services for Members. The Manager establishes and maintains standards, processes, and performance expectations that support operational excellence, financial accuracy, exceptional service, and continuous improvement. Responsibilities include directing, coaching, and developing team members; monitoring KPIs; identifying opportunities to improve efficiency and workflows; and partnering across the organization to address operational needs. The role is also a subject matter resource for billing and bookkeeping operations and works with leadership and cross-functional partners to develop and implement strategies, systems, and processes that improve team performance and service delivery. This is a full-time hybrid position requiring regular in-office work. Employees work in the office on Mondays and Wednesdays, with occasional additional in-office days for meetings and events. Candidates must reside in the greater Vancouver–Portland metropolitan area. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with occasional flexibility outside standard business hours to support team and business priorities. The position involves extended sitting and use of office equipment and computers, as well as occasional lifting of supplies and materials.

Requirements

At least 5 years of experience in billing, bookkeeping, accounting, revenue cycle, financial services, or a related field.
At least 3 years of experience leading or supervising teams.
Demonstrated experience establishing, monitoring, and managing team KPIs and performance benchmarks.
Experience developing and improving operational processes and workflows.
Strong working knowledge of accounting and financial practices.
Strong leadership, coaching, and people-management skills, including the ability to set clear expectations and hold teams accountable.
Strong understanding of billing, revenue cycle, bookkeeping, and financial operations.
Strong analytical and problem-solving skills, including the ability to identify trends, gaps, and improvement opportunities.
Ability to develop and implement effective processes and workflows.
Strong attention to detail and commitment to accuracy.
Excellent communication, collaboration, and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and time-management skills.
Ability to use data and KPIs to evaluate performance and inform decisions.
Proficiency with business software and Microsoft Excel.
High level of professionalism, discretion, and confidentiality.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Experience in a healthcare environment, particularly Audiology, ENT, Speech Pathology, or a related field.
Experience overseeing billing and bookkeeping or accounting functions.
Knowledge of healthcare insurance plans, payer requirements, and billing practices.
Experience supporting multiple client accounts or service environments.
Experience implementing or optimizing financial, billing, accounting, or workflow technology.

Responsibilities

Directly manage and lead the Billing and Bookkeeping teams.
Establish performance expectations, goals, and KPIs in partnership with the Director of Financial Services, and monitor team and individual performance against goals and benchmarks.
Conduct regular one-on-one meetings, performance discussions, and development conversations; mentor, coach, and develop employees.
Foster collaboration, responsiveness, learning, and accountability within and between teams and other departments.
Identify staffing, training, workflow, and resource needs and make recommendations to leadership.
Oversee billing operations, including claims, billing activities, payer requirements, follow-up, claim aging, and other revenue cycle functions.
Monitor billing workflows, productivity, staffing capacity, task organization, payer regulations, updates, and relevant industry changes; communicate impacts to stakeholders.
Identify and implement opportunities to improve billing processes, efficiency, technology utilization, and service delivery; support onboarding and transitions of new services or Members into billing operations.
Oversee bookkeeping operations and establish standards and processes that promote accurate, timely, consistent financial deliverables.
Monitor bookkeeping workflow, scheduling, productivity, and resource allocation; oversee quality assurance, review, and audit processes.
Identify operational gaps and implement solutions to improve bookkeeping processes, efficiency, quality, and team performance.
Partner with SBU Leadership and SBU Finance Managers to support delivery of financial services.
Establish departmental goals, priorities, and long-term development strategies with the Director of Financial Services.
Analyze performance and operational data; lead continuous improvement initiatives and develop, implement, and maintain standardized processes, procedures, and workflows.
Evaluate technology and system utilization, recommend improvements, and maintain documentation and procedures that support operational consistency and continuity.
Oversee processes related to billing for financial services and coordination with internal accounting.
Monitor departmental KPIs and financial performance; support planning, forecasting, and resource allocation, and identify opportunities to improve operational and financial performance.
Provide leadership with updates on team performance, operational trends, challenges, and opportunities; align departmental goals and financial objectives with organizational priorities.
Coordinate with the Director of Financial Services, SBU Finance Managers, and internal teams; communicate priorities, performance, challenges, and business needs to stakeholders.
Serve as a subject matter expert for billing and bookkeeping processes; participate in leadership meetings, training, and organizational initiatives.
Represent the Financial Services department professionally and support company events, training, and educational initiatives as needed.