Manager of Outpatient Pharmacy Operations

Mercyhealth Wisconsin and Illinois•Beloit, WI

4d•$137,774 - $220,439

About The Position

The Manager of Outpatient Pharmacy Operations leads a retail pharmacy operation focused on patient care, customer service, and operational excellence. The role oversees daily operations, staff development, financial performance, regulatory compliance, and new business opportunities. The manager directly supervises pharmacy technicians and indirectly supervises pharmacists, with supervisory responsibilities conducted in accordance with management directives, organizational policies, and applicable laws. The position works with Lead Pharmacists and coordinates with hospital pharmacy as appropriate. The position is scheduled Monday through Friday on day-shift hours, for 40 hours per week. The posted pay range is $137,774.07–$220,438.51. Mercyhealth describes itself as an integrated health system with seven hospitals, 85 primary and specialty clinics, and more than 7,500 professionals serving northern Illinois and southern Wisconsin.

Requirements

Graduate of an accredited school of pharmacy.
At least 3 years of retail pharmacy experience as a practicing pharmacist.
Licensed or eligible for licensure to practice pharmacy in Wisconsin and Illinois.
Computer experience.
Strong accuracy skills.

Responsibilities

Organize retail pharmacy activities to ensure quality service.
Interview, hire, orient, discipline, and counsel technical staff.
Work with the Lead Pharmacist on annual evaluations of technicians and cashiers.
Encourage ongoing education and track education for all staff.
Compile daily financial data for monthly accounting reports and monitor financial performance.
Plan departmental finances, purchase supplies, and manage budgeting.
Implement new retail pharmacy startups and business expansion as needed.
Develop and implement policies and procedures with Lead Pharmacists, ensuring regulatory compliance.
Promote customer satisfaction and provide service recovery when necessary.
Schedule regular department meetings and complete appropriate reports in a timely manner.
Coordinate with hospital pharmacy as appropriate.
Plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems; and ensure employee adherence to annual education and certification requirements.