Manager of Outpatient Pharmacy Operations

Mercyhealth•Beloit, WI

About The Position

The Manager of Outpatient Pharmacy Operations leads a retail pharmacy operation focused on patient care, customer service, and operational excellence. The role develops and empowers staff, oversees daily operations and financial performance, ensures regulatory compliance, and supports new business opportunities. The schedule is Monday through Friday on the day shift, 40 hours per week. The manager organizes retail pharmacy activities to ensure quality service and is responsible for staffing and supervision of technical employees. The position works with the Lead Pharmacist on annual evaluations of technicians and cashiers, promotes ongoing education, and tracks staff education. It also handles financial reporting, fiscal planning, purchasing, and budgeting; supports pharmacy start-ups and business expansion; and works with lead pharmacists to develop policies and procedures and maintain regulatory compliance. The manager promotes customer satisfaction, provides service recovery when needed, schedules department meetings, prepares timely reports, and coordinates with the hospital pharmacy as appropriate. The position requires demonstrated commitment to quality, service, partnership, and cost stewardship. Direct supervision includes Pharmacy technicians; Pharmacists are supervised indirectly. Supervisory duties include interviewing, hiring, training, assigning and directing work, performance appraisals, rewards and discipline, complaint resolution, and ensuring employee adherence to annual education and certification requirements. Mercyhealth describes itself as an integrated health system with seven hospitals, 85 primary and specialty clinics, and more than 7,500 professionals serving northern Illinois and southern Wisconsin.

Requirements

Graduate of an accredited school of pharmacy.
At least 3 years of retail pharmacy experience as a practicing pharmacist.
Licensed or eligible for licensure to practice pharmacy in Wisconsin and Illinois.
Computer experience.
Strong accuracy skills.
Ability to meet the position's physical demands, with or without reasonable accommodations, including regularly standing and talking or hearing, frequently walking, using hands to finger, handle, or feel, and reaching with hands and arms; occasionally lifting or moving up to 25 pounds; and close vision, color vision, and ability to adjust focus.

Responsibilities

Organize retail pharmacy activities to ensure quality service.
Interview, hire, orient, discipline, and counsel technical staff.
Work with the Lead Pharmacist on annual evaluations of technicians and cashiers.
Encourage ongoing education and track education for all staff.
Compile daily financial data for monthly reporting to accounting and monitor financial performance.
Manage departmental fiscal planning, supply purchasing, and budgeting.
Implement new retail pharmacy start-ups and business expansion as necessary.
Develop and implement policies and procedures with lead pharmacists and ensure regulatory compliance.
Promote customer satisfaction and provide service recovery when necessary.
Schedule regular department meetings and complete appropriate reports in a timely manner.
Coordinate with the hospital pharmacy as appropriate.
Interview, hire, train, plan and assign work, direct employees, appraise performance, reward and discipline staff, address complaints, resolve problems, and ensure adherence to annual education and certification requirements.
Directly supervise Pharmacy technicians and indirectly supervise Pharmacists.
Conserve organizational resources, work within the approved budget, develop cost-saving measures, and contribute to profits and revenue.