Manager of Operations-Med Surg, Evenings and Nights

Northwestern Memorial Healthcare • Geneva, IL

2d • $61 - $80

About The Position

The Manager, Operations reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with relevant policies, procedures, guidelines, and regulatory and accreditation standards. The role provides autonomous, direct management of one or more teams and has 24/7 accountability for the day-to-day operations of designated departments, divisions, programs, services, or locations.

The manager oversees workflows, staffing, resource allocation, operating and capital budgets, and budget performance. The role supports and supervises team members, maintains staff competencies, conducts annual and mid-year reviews, coaches staff through complex practice and customer-relations situations, and identifies and addresses improvement needs. The manager recommends departmental goals, advances progress toward them, and communicates timelines, risks, and decisions to leadership.

The position ensures policies and processes meet Joint Commission standards and applicable federal and state regulations, revises or creates processes as needed, and targets quality improvement through reducing variation, eliminating redundancy, or implementing technology. The manager also handles escalations by identifying patients’ age-specific needs and connecting them with resources to coordinate care. Additional duties may be assigned.

Requirements

• Bachelor’s degree in nursing with a master’s degree, or a master’s degree in nursing. Exceptions are considered for applicants with a bachelor’s degree who are actively enrolled in a master’s program and are within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities.
• Basic Life Support (BLS) certification.
• Current clinical license in the state where the hospital resides.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
• Ability to analyze data for decision-making and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and balance them to targets.
• Ability to apply change-management principles while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Attention to detail and ability to review own and others’ work for accuracy.
• Ability to independently handle challenging situations, identify stakeholders, and define and communicate required actions and roles within a compressed time frame.
• Ability to balance multiple priorities and seek guidance when in doubt.
• Ability to respond calmly to changes in the work environment, delays, and unexpected events.
• Ability to guide and supervise team members in resolving complex practice operations, customer-relations, and employee-relations issues.
• Exceptional verbal and written communication skills and ability to establish and maintain effective relationships with patients, physicians, management, staff, and other internal and external customers.
• Ability to project confidence, professionalism, interest, and optimism when leading others, guided by a servant-leadership philosophy.
• Ability to maintain patient and family confidentiality in accordance with Northwestern Memorial HealthCare policy.

Nice To Haves

• Minimum of 3 years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, and/or locations, including workflows, staffing, resource allocation, and 24/7 accountability.
• Develop operating and capital budgets, monitor budget performance, explain variances, and take corrective action to maintain budget compliance.
• Provide support, guidance, and supervision to team members and ensure they maintain competencies for addressing patients’ behavioral, social, financial, and environmental needs.
• Prepare and deliver annual and mid-year reviews, coach team members through complex practice and customer-relations situations, ensure they have appropriate tools and technology, and address areas needing improvement with NM system partners.
• Recommend department goals and plan and advance progress toward them throughout the year.
• Communicate goal timelines, risks, and required decisions to appropriate leadership teams on a regular cadence.
• Ensure department policies and processes meet Joint Commission standards and applicable federal, state, and regulatory requirements; revise or create policies and processes as needed.
• Improve quality by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by identifying patients’ age-specific requirements and connecting them with resources to coordinate care.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager