Nurse Manager of Operations-Med Surg, Evenings and Nights

Northwestern Memorial Healthcare • Geneva, IL

2d

About The Position

The Nurse Manager, Operations provides autonomous and direct management of a team or teams and is accountable for the day-to-day operations of designated departments, divisions, programs, services, or locations. The role reflects Northwestern Medicine’s mission, vision, and values; follows its Code of Ethics and Corporate Compliance Program; and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The position has 24/7 accountability.

The manager oversees department workflows and staffing, redirects resources to critical areas, develops operating and capital budgets, monitors budget performance, explains variances, and applies corrective actions as needed. The manager supports and supervises team members, maintains staff competency, conducts annual and mid-year reviews, coaches employees through complex practice and customer-relations situations, and ensures staff have the tools and technology needed to perform their work.

The role recommends department goals, advances progress toward them, and regularly communicates timelines, risks, and decisions needed to leadership. It ensures policies and processes meet Joint Commission and applicable regulatory standards, revises or creates policies as requirements and patient care evolve, and pursues quality improvements through reducing variation, eliminating redundancy, or implementing technology. The manager also handles escalations by identifying patients’ age-specific needs and coordinating access to resources for their care. Other duties may be assigned.

Requirements

• Bachelor’s degree in nursing and a master’s degree, or a master’s degree in nursing. Applicants with a bachelor’s degree who are actively enrolled in a master’s program may be considered; applicants must be within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities.
• Basic life support (BLS) certification.
• Current clinical license in the state where the hospital is located.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
• Ability to analyze data for decision-making and make data-driven recommendations.
• Ability to create budgets according to guidelines and balance them to targets.
• Ability to apply change-management principles while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Attention to detail and ability to review own and others’ work for accuracy.
• Ability to handle challenging situations autonomously, identify stakeholders, and define and communicate required actions and roles in a compressed timeframe.
• Ability to balance multiple priorities and seek guidance when needed.
• Ability to respond calmly to changes, delays, or unexpected events.
• Ability to solve complex practice operations, customer-relations, and employee-relations issues.
• Exceptional verbal and written communication skills and ability to establish and maintain effective relationships with patients, physicians, management, staff, and other internal and external customers.
• Professional, confident, optimistic leadership grounded in a servant leadership philosophy.
• Ability to maintain confidentiality for patients and their families in accordance with Northwestern Memorial HealthCare policy.

Nice To Haves

• Minimum of three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, and/or locations.
• Define and oversee departmental workflows and staffing, and redirect resources to critical areas as needed.
• Develop operating and capital budgets; monitor budget performance, explain variances, and apply corrective actions to maintain budget compliance.
• Provide 24/7 accountability.
• Support, guide, and supervise team members, including ensuring competencies in addressing patients’ behavioral, social, financial, and environmental needs.
• Prepare and deliver annual and mid-year reviews; coach team members through complex practice and customer-relations situations.
• Ensure team members have the tools and technology needed to perform their roles, identify improvement needs, and act with appropriate system partners.
• Recommend department goals and advance progress toward them throughout the year.
• Communicate goal timelines, risks, and needed decisions to appropriate leadership teams regularly.
• Ensure departmental policies and processes meet Joint Commission standards and applicable federal, state, and other regulatory requirements; revise or create policies and processes as needed.
• Target quality improvement by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by interpreting information about patients’ age-specific needs and connecting them with resources to coordinate care.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager