Nurse Manager of Operations-Med Surg, Evenings and Nights

Northwestern Memorial Healthcare • Geneva, IL

2d • $61 - $80

About The Position

The Nurse Manager, Operations provides autonomous and direct management of one or more teams and reflects Northwestern Medicine’s mission, vision, and values, while complying with its ethical, organizational, regulatory, and accreditation standards. The role manages day-to-day operations for designated departments, divisions, programs, services, and/or locations, including workflows, staffing, resource allocation, budgets, and corrective actions to maintain budget compliance. The position has 24/7 accountability.

The manager supports, guides, and supervises team members, maintaining their competencies and helping them address complex practice, patient-care, customer-relations, and employee-relations situations. Responsibilities include conducting annual and mid-year reviews, coaching staff, ensuring access to necessary tools and technology, and identifying and addressing opportunities for improvement.

The manager recommends departmental goals, advances progress toward them, and communicates timelines, risks, and decisions to leadership. The role ensures that department policies and processes meet Joint Commission and applicable federal, state, and other regulatory requirements, updating them as needed. It also supports quality improvement through reducing process variation, eliminating redundancy, or implementing technology. In managing escalations, the manager identifies patients’ age-specific needs and coordinates the resources required for their care.

Requirements

• Bachelor's degree in nursing with a master's degree, or a master's degree in nursing. Applicants with a bachelor's degree who are actively enrolled in a master's program may be considered if they are within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities.
• Basic life support (BLS) certification.
• Current clinical license in the state in which the hospital resides.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
• Ability to analyze data for decision-making and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and balance them to targets.
• Ability to apply change-management principles effectively while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Attention to detail and ability to review own and others’ work for accuracy.
• Ability to handle challenging situations autonomously, identify stakeholders, and define and communicate required actions and roles within compressed time frames.
• Ability to balance multiple priorities and respond calmly to changes, delays, or unexpected events.
• Exceptional verbal and written communication skills and ability to establish and maintain effective relationships with patients, physicians, management, staff, and other internal and external customers.
• Ability to maintain patient and family confidentiality in accordance with Northwestern Memorial HealthCare policy.

Nice To Haves

• Minimum of three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, and/or locations, including workflows, staffing, resource allocation, and 24/7 accountability.
• Develop operating and capital budgets, monitor budget performance, explain variances, and define and apply corrective actions to ensure budget compliance.
• Support, guide, and supervise team members, including maintaining competencies and providing annual and mid-year reviews and coaching.
• Ensure team members have the tools and technology needed to perform their roles, and identify and act on areas for improvement with appropriate system partners.
• Recommend departmental goals, plan and advance progress toward them, and regularly communicate achievement timelines, risks, and required decisions to leadership.
• Ensure department policies and processes meet Joint Commission and applicable federal, state, and regulatory standards; revise or create policies and processes as needed.
• Target quality improvement by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by identifying patients’ age-specific needs and coordinating resources required for patient care.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager