Manager of NCM Market Strategy and Operations

Caesars Entertainment•Las Vegas, NV

20h

About The Position

Responsible for implementing, executing, and measuring NCM Market Strategy & Operations initiatives across the Caesars Entertainment enterprise. The Manager works collaboratively with property casino marketers and operators to ensure effective execution of NCM strategies, and leads, coaches, and supports the Independent Rep network. The role proactively reviews NCM business operations and market trends to identify opportunities and risks, and serves as a strategic consulting resource for on-property NCM Leadership by providing insights and recommendations to optimize performance. It directly supports the Directors of NCM Market Strategy & Operations to ensure alignment with enterprise objectives and standards. The position requires travel as needed to support business objectives and property engagements, and at least 25% travel is required. The successful candidate thrives in a fast-paced, deadline-driven environment, manages multiple projects and changing priorities, adapts to evolving business needs, collaborates effectively, and responds professionally to feedback and revisions.

Requirements

At least 3 years of marketing experience.
Deep understanding of finance and performance drivers.
Three to five years of successful experience in casinos or hotels, customer service, or host work.
Excellent interpersonal communication, problem-solving, leadership, and analytical skills.
A systematic, process-oriented mindset to ensure seamless end-to-end customer experiences.
Strategic problem-solving skills and comfort overseeing day-to-day activities.
Ability to be a proactive change agent.
Ability to travel at least 25% of the time.
Ability to acquire gaming licenses and a TAM card in Nevada.
Ability to thrive in a fast-paced, deadline-driven environment while managing multiple projects and changing priorities.
Ability to collaborate effectively in a team-oriented, interdependent workplace built on accountability, flexibility, and support.
Ability to adapt quickly to last-minute requests and evolving business needs.
Ability to accept constructive feedback and revisions with a professional, solutions-focused mindset.

Nice To Haves

College degree or equivalent experience.
Experience with luxury brands.
Knowledge and experience with Microsoft Excel, Access, and PowerPoint.

Responsibilities

Track customer commitments and deliverables, define data trends, and recommend changes that make meaningful process improvements.
Execute the implementation and adoption of new initiatives and policies involving the Independent Rep network.
Ensure Independent Agent use of tools, programs, and guidelines is consistent across the enterprise.
Help standardize NCM processes by establishing sound criteria and enforcing guidelines.
Identify opportunities through tools and capabilities such as Mass Email, Caesars Rewards Mobile App Marketing, and Total Rep usage to drive revenue.
Work with leaders to create strategies supporting property NCM initiatives.
Support Independent Rep-level training to help team members use tools and systems confidently and proficiently.
Help identify new reps for CET to increase the NCM footprint and revenue.
Provide administrative support for enterprise NCM contracts and licenses.
Build and strengthen relationships with the Independent Rep network through effective communication and ongoing support.
Assist the Directors of NCM with various tasks and initiatives.
Provide strategic consulting to on-property NCM Leadership, including insights and recommendations to optimize performance.