Manager of NCM Market Strategy and Operations

Caesars Entertainment•Las Vegas, NV

About The Position

Responsible for implementing, executing, and measuring NCM Market Strategy and Operations initiatives across the Caesars Entertainment enterprise. The role works collaboratively with property casino marketers and operators to ensure effective execution of NCM strategies, and leads, coaches, and supports the Independent Rep network. The Manager proactively reviews NCM business operations and market trends to identify opportunities and risks. As a strategic consulting resource for on-property NCM Leadership, the role provides insights and recommendations to optimize performance and directly supports the Directors of NCM Market Strategy & Operations to ensure alignment with enterprise objectives and standards. The position requires travel as needed to support business objectives and property engagements, with an ability to travel at least 25% of the time.

Requirements

At least 3 years of marketing experience and a deep understanding of finance and performance drivers.
Three to five years of successful experience in casinos or hotels, customer service, or a host role.
Excellent interpersonal communication, problem-solving, leadership, and analytical skills.
A systematic, process-oriented mindset focused on seamless end-to-end customer experiences.
Strategic problem-solving skills and comfort overseeing day-to-day activities.
A proactive change-agent approach.
Ability to travel at least 25% of the time.
Ability to acquire gaming licenses and a TAM card in Nevada.
Ability to thrive in a fast-paced, deadline-driven environment while managing multiple projects and changing priorities.
Ability to collaborate effectively in a team-oriented, interdependent workplace built on accountability, flexibility, and support.
Ability to adapt quickly to last-minute requests and evolving business needs.
Ability to accept constructive feedback and revisions with a professional, solutions-focused mindset.
Ability to contribute to high-quality results and outcomes for business partners and properties.

Nice To Haves

College degree or equivalent experience preferred.
Experience with luxury brands preferred.
Knowledge and experience with Microsoft Excel, Access, and PowerPoint preferred.

Responsibilities

Track customer commitments and deliverables, define data trends, and recommend changes that result in meaningful process improvements.
Execute the implementation and adoption of new initiatives and policies involving the Independent Rep network.
Ensure Independent Agent utilization of tools, programs, and guidelines is consistent across the enterprise.
Help standardize NCM processes by establishing sound criteria and enforcing guidelines.
Identify opportunities to use tools and capabilities such as Mass Email, Caesars Rewards Mobile App Marketing, and Total Rep usage to drive revenue.
Work with leaders to create strategies that support property NCM initiatives.
Support Independent Rep-level training initiatives so team members can confidently and proficiently use tools and systems.
Help identify new reps for CET to increase NCM footprint and revenue.
Provide administrative support for enterprise NCM contracts and licenses.
Travel as needed to support business objectives and property engagements.
Build and strengthen relationships with the Independent Rep network through effective communication channels and ongoing support.
Assist the Directors of NCM with various tasks and initiatives.
Proactively review NCM business operations and market trends to identify opportunities and risks.
Provide on-property NCM Leadership with strategic insights and recommendations to optimize performance.
Support the Directors of NCM Market Strategy & Operations in maintaining alignment with enterprise objectives and standards.