Manager of Merchandising Orange County

Bristol Farms•Newport Beach, CA

2d•Onsite

About The Position

The Manager of Merchandising is responsible for the supervision and coordination of activities for non-perishable departments including, Grocery, Dairy Deli, Housewares, Demo, Receiving, Natural Living, Wine & Spirits, Chalk Artist, and Price Integrity. They work closely with Department Managers to ensure that all Company personnel, policies, and procedures are administered in a consistent fashion.

Requirements

Available to work flexible hours that may include early mornings, evenings, weekends, and/or holidays and that may include a total of 45 or more hours per week.
Three or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers, and responsibility for addressing customer issues, questions, and suggestions, preferred.
Ability to manage effectively in a fast-paced environment.
Ability to manage multiple situations simultaneously.
Ability to manage resources ensuring established service levels are achieved at all times.
Interpersonal skills.
Knowledge of supervisory practices and procedures.
Organization and planning skills.
Strong operational skills in a customer-service environment.
Strong problem-solving skills.
Team-building skills.
Ability to communicate clearly and concisely, both orally and in writing.
Strong leadership skills, with the ability to coach and mentor others.
Ability to plan and prioritize workload.
Ability to handle confidential and sensitive information.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, gross profits, percentages, and sales.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to resolve conflicts in such a manner as to create a win-win situation.
Ability to analyze a variety of situations, think through a solution, and implement the solution.

Responsibilities

Responsible for all job duties listed on the Manager of Merchandising Duties Checklist.
Responsible for training and overall development of employees under direct supervision.
Oversee New-Hire onboarding activities for employees under direct supervision.
Ensures that customer issues, both internal and external, are resolved satisfactorily through self or other subordinates.
Manages with integrity, honesty, and knowledge that promotes the culture, values, and mission of Bristol Farms/Lazy Acres Market.
Utilizes existing tools and best practices to identify and prioritize communications and regularly uses discretion to filter communication.
Communicates concisely and accurately in all interactions.
Actively manages staff, either directly or through the management team by regularly providing coaching, feedback, and developmental opportunities to build effective teams.
Responsible for P&L, inventory management, and other budget or sales targets for employees under direct supervision.
Responsible for managing labor costs (e.g., scheduling hours, controlling overtime, etc.) for employees under direct supervision.
Documents violations of Company policies following guidelines outlined in the Employee Handbook for employees under direct supervision.
May assume the role of acting Store Director in the absence of the Store Director and Manager of Perishables, with full responsibility for all activities and assets of the assigned location.
The Manager of Merchandising is expected to provide customer service to internal as well as external customers.
They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers.
Going above and beyond encompasses attitudes, respect, and flexibility.
Managers of Merchandising are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.
The Manager of Merchandising is responsible for the overall direction, coordination, and evaluation of non-perishable departments.
Carries out supervisory responsibilities in accordance with Company policies, procedures, and applicable laws.