Manager of Merchandising Orange County

Good Food Holdings Companies•Newport Beach, CA

1d•$75,400 - $81,900•Onsite

About The Position

Bristol Farms is seeking a Manager of Merchandising to oversee non-perishable departments including Grocery, Dairy Deli, Housewares, Demo, Receiving, Natural Living, Wine & Spirits, Chalk Artist, and Price Integrity. This role involves ensuring consistent administration of Company personnel, policies, and procedures, working closely with Department Managers. The ideal candidate will have a passion for food, a positive attitude, strong interpersonal skills, and the ability to create an extraordinary guest experience. Bristol Farms emphasizes a values-based culture, strong training, and opportunities for growth within its family of brands.

Requirements

Available to work flexible hours, including early mornings, evenings, weekends, and/or holidays, potentially totaling 45 or more hours per week.
Three or more years of experience in a role requiring frequent customer interaction, fulfilling customer requests, and addressing customer issues, questions, and suggestions (preferred).
Ability to manage effectively in a fast-paced environment.
Ability to manage multiple situations simultaneously.
Ability to manage resources ensuring established service levels are achieved at all times.
Interpersonal skills.
Knowledge of supervisory practices and procedures.
Organization and planning skills.
Strong operational skills in a customer-service environment.
Strong problem-solving skills.
Team-building skills.
Ability to communicate clearly and concisely, both orally and in writing.
Strong leadership skills, with the ability to coach and mentor others.
Ability to plan and prioritize workload.
Ability to handle confidential and sensitive information.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, gross profits, percentages, and sales.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to resolve conflicts in such a manner as to create a win-win situation.
Ability to analyze a variety of situations, think through a solution, and implement the solution.

Nice To Haves

Experience in a role that requires frequent interaction with customers, fulfilling the requests of customers, and responsibility for addressing customer issues, questions, and suggestions.

Responsibilities

Supervise and coordinate activities for non-perishable departments.
Ensure Company personnel, policies, and procedures are administered consistently.
Train and develop employees under direct supervision.
Oversee New-Hire onboarding activities for employees under direct supervision.
Ensure customer issues are resolved satisfactorily.
Manage with integrity, honesty, and knowledge that promotes the culture, values, and mission of Bristol Farms/Lazy Acres Market.
Identify and prioritize communications using existing tools and best practices.
Communicate concisely and accurately in all interactions.
Actively manage staff by providing coaching, feedback, and developmental opportunities.
Manage P&L, inventory management, and other budget or sales targets.
Manage labor costs, including scheduling hours and controlling overtime.
Document violations of Company policies.
Assume the role of acting Store Director in the absence of the Store Director and Manager of Perishables.
Provide customer service to internal and external customers.
Maintain a positive "can-do" attitude, treat others with respect, and adjust to changes in the workplace.