Manger of IT Support Service

Advocate Health and Hospitals Corporation•Port Washington, WA

5h•Onsite

About The Position

The Manager of IT Support Service is responsible for overseeing the hardware and software needs of the organization's information systems. This role involves liaising with functional managers to understand and meet their information needs, ensuring applications and infrastructure are up-to-date and available, and resolving technology issues according to service level objectives. The position also requires effective communication of technology changes and outages, interaction with executives and leaders to gather business needs, and ensuring local technology infrastructure meets uptime targets through various planning strategies. A key aspect of the role is investigating, testing, and applying system and application updates/patches to enhance security and ensure software licensing compliance. Additionally, the Manager of IT Support Service performs human resources functions for their staff, including interviewing, staff development, performance evaluations, and managing employee relations. The role also involves developing and managing operating and capital budgets, and ensuring adherence to the organization's Code of Ethical Conduct.

Requirements

Bachelor's Degree in Business or Information Technology or related field
3 years in information technology and/or project management.
Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment
Demonstrated project management expertise
Knowledgeable of performance management and improvement techniques
Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization.
Good presentation skills
Proven experience working in a team oriented, collaborative environment.
Excellent team player
Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities
Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
Strong decision-making abilities

Nice To Haves

Exposure to finance and budgeting a plus

Responsibilities

Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
Ensures that applications and infrastructure are current and available to support business operations
Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies.
Effectively communicates technology changes and outages to impacted business users
Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
Locates existing solutions or develops new technology to solve site/region issues where appropriate
Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program