Manger of IT Support Service
About The Position
The Manager of IT Support Service is responsible for researching, evaluating, and recommending hardware and software products to enhance the organization's information systems. This role involves liaising with functional or operational area managers to understand their information needs and ensure applications and infrastructure are current and available to support business operations. The manager ensures that technology problems and service requests are resolved according to service level objectives and policies, and communicates technology changes and outages to users. The position also involves interacting with site/region executives and leaders to understand business needs, locating or developing solutions, and ensuring local technology and infrastructure meet uptime targets through various planning strategies. Additionally, the manager is responsible for investigating, testing, and applying system and application updates/patches, ensuring software licensing and tracking, performing human resources functions for staff, and developing and managing operating and capital budgets. This role requires adherence to the organization's Code of Ethical Conduct and ensuring compliance with applicable policies, regulations, and laws.
Requirements
- 3 years in information technology and/or project management.
- Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment
- Demonstrated project management expertise
- Knowledgeable of performance management and improvement techniques
- Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization. Good presentation skills
- Proven experience working in a team oriented, collaborative environment. Excellent team player
- Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities
- Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
- Strong decision-making abilities
Nice To Haves
- Exposure to finance and budgeting a plus
Responsibilities
- Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems
- Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs
- Ensures that applications and infrastructure are current and available to support business operations
- Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies. Effectively communicates technology changes and outages to impacted business users
- Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers
- Locates existing solutions or develops new technology to solve site/region issues where appropriate
- Ensures that the local site/region technology and infrastructure meets or exceeds established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring
- Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked
- Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
- Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.
Benefits
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
